Caliber - Cross Roads

4.8 (5,035reviews)
97%
11751 US Highway 380,  Cross Roads,  TX  76227

In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (5,035)

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Highly recommend!

Repair Quality

I had a wonderful experience at Caliber Collision. Stefani is incredible and so sweet—her communication was excellent, and she made sure the replacement part for my truck was exactly the right one. She truly went above and beyond, and I couldn’t have asked for better service. I highly recommend this place!

Customer Service

I had a wonderful experience at Caliber Collision. Stefani is incredible and so sweet—her communication was excellent, and she made sure the replacement part for my truck was exactly the right one. She truly went above and beyond, and I couldn’t have asked for better service. When I arrived to pick up my truck it was as shiny and clean as it was on the day I bought it- which was an unexpected surprise for me 🙂 I highly recommend this place!

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Likely to Recommend

Great experience. Will definitely recommend

Repair Quality

Car looks great and we had Great customer service. Stephanie kept me updated and informed every step of the way and the car looks better than new.

Customer Service

Stephanie was a rock star. Kept us updated & informed of the progress every step of the way.

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The lady that helped me was fabulous! She explained everything thoroughly!

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Service advisor was great

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My Experience

Billy was fantastic!! Everyone there made this an easy experience! Hands down I would definitely recommend this location to others. THANK YOU!!!

My Experience

My technician was very proffesional, and helpful through every step. Any question I had was handled professionally and with haste.

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Repair Quality

Although you never really want to meet anyone at caliber collision… from the moment, I walked in the door. I felt a big sigh of relief from the first hello to the last thank you & hug balance…goodbye.

Customer Service

I was so satisfied with the communication almost daily, trying to keep me informed and letting me know where my car was at and what stage and what the approximate time would be. It was very nice.

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My Experience

What a fantastic experience this was! I wish all my interactions with auto service businesses went this smoothly. The receptionist was polite and helped me fill out the paperwork. Billy explained everything as was very polite and thorough when he was inspecting my vehicle. He stayed in constant contact with me during the repair process. My car looks like it was never in an accident. Thank you for making this a very easy experience. I can’t believe that I dropped my car off on Monday and it was ready on Friday.

Likely to Recommend

I will recommend Caliber Collision to my friends and family members.

Repair Quality

I had a great experience with Caliber Collision.

Customer Service

I received great customer service with Caliber Collision.

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My Experience

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My Experience

It was a very good experience. The only one wasn't at the same level was the lady that took all my information. I hatd to tepid my tel number several times and still she got it wrong and @ the end of the dsy it was my fault because i singned that all my info was ok and it wasn't my tel number was wrong. The car was ready on Friday the 13th but u guys have the wrong tel number so i have to pay 3 more days on a rental car. Other than that im so please.Gwen was amazing! Ill give her a120% customer satisfaction!! Good job team!

Likely to Recommend

Im happy with ur job guys. I'll give you a 20.

Repair Quality

Gwen was exelent! She was very professional and knowledgeable. And I thank her for that. She made me feel i was in good hands

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My Experience

Left mirror didn’t work and turn signal didn’t work

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