Caliber - Dallas
In operation 29 years, 28 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Excellent service. This is my second time taking my truck to Caliber. They do amazing work. You will not be disappointed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Love caliber. Would have liked my advisor to contact me with updates rather than having to call but otherwise great
Customer Service - 4.5/5.0 -
See before
My Experience - 5.0/5.0 -
Paige did an excellent job with my car! She was very professional, helpful, and kept me updated on repairs, as well as ensuring that I understood the process and timeline. When I picked up my car, she walked me through everything and my car looked as good as it did before it got hit. She’s an asset to y’all’s team! Thanks
My Experience - 5.0/5.0 -
Very smooth and professional. Thank y'all!
Likely to Recommend - 0.5/5.0 -
See previous comments
Repair Quality - 0.5/5.0 -
What should have been a relatively small repair took nearly a month. The longest delay was waiting for the windshield. Every other day the service advisor told me the glass company was “going out every day,” yet they failed to show up multiple times. Eventually the shop switched to a different glass company. In my original conversation with the service advisor, I specifically requested an OEM windshield. A few days into the repair he told me that insurance would cover it, only to call back a few days later and say it was not covered and that an aftermarket windshield would be installed instead. I explained that from previous experience, aftermarket windshields had not worked well for me, so I still wanted the OEM. He stated that insurance would not cover it. After several more days I picked up the vehicle only to find the new windshield already had two large scrapes. On top of that, the quality of the work was poor—when the technician reinstalled the stickers, they were crooked and sideways instead of straight and neat. I then had to wait almost five additional days for yet another windshield. When I finally got the car back, the aftermarket windshield had a noticeable bulge in the center. I was told this was “normal” and that if water ever leaked I could bring it back under a lifetime warranty. That response was unacceptable. Overall, the delays, poor communication, broken promises about the OEM glass, substandard workmanship, and dismissive attitude made this one of the worst service experiences I’ve had. I will not return and will not recommend this shop to anyone.
Customer Service - 0.5/5.0 -
What should have been a relatively small repair took nearly a month. The longest delay was waiting for the windshield. Every other day the service advisor told me the glass company was “going out every day,” yet they failed to show up multiple times. Eventually the shop switched to a different glass company. In my original conversation with the service advisor, I specifically requested an OEM windshield. A few days into the repair he told me that insurance would cover it, only to call back a few days later and say it was not covered and that an aftermarket windshield would be installed instead. I explained that from previous experience, aftermarket windshields had not worked well for me, so I still wanted the OEM. He stated that insurance would not cover it. After several more days I picked up the vehicle only to find the new windshield already had two large scrapes. On top of that, the quality of the work was poor—when the technician reinstalled the stickers, they were crooked and sideways instead of straight and neat. I then had to wait almost five additional days for yet another windshield. When I finally got the car back, the aftermarket windshield had a noticeable bulge in the center. I was told this was “normal” and that if water ever leaked I could bring it back under a lifetime warranty. That response was unacceptable. Overall, the delays, poor communication, broken promises about the OEM glass, substandard workmanship, and dismissive attitude made this one of the worst service experiences I’ve had. I will not return and will not recommend this shop to anyone.
Likely to Recommend - 5.0/5.0 -
Great service! This was my second time in 3 years having to use this location! Hoping to refer and not need again 😂
Repair Quality - 5.0/5.0 -
Like new and it was greatly appreciated!
Customer Service - 5.0/5.0 -
Carlos was amazing! Kept me informed every step of the way! Senta is truly a gift as her warm and caring nature upon arrival was exceptional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Paige went beyond the expected delivery of service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
Service was great. Javier is superior. However, it took forever for the part to come in. Perhaps not Calibers fault but seems there must have been some other way to get the part more quickly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Wonderful experience with everyone I interacted with and phenomenal service. I was kept in the loop constantly with updates, and got my car back a day earlier than expected. Especially with this being my first time having work done on my car, y’all made it such an easy experience navigating insurance and my rental. Thanks so much!
My Experience - 5.0/5.0 -
First time using Caliber Collision and enjoyed the whole experience except one, small, nit-picking item. In the reception area, the tv volume was disconcertingly loud and very distracting. The overall experience at the store would have been much more pleasant had that television's volume had been 25% quieter.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thorough in addressing all issues, kept me informed, cleaned it to look like new before I picked it up post-repair. Staff all friendly, professional, very courteous.