Caliber - Dallas Galleria

4.8 (8,052reviews)
95%
5954 Alpha Rd,  Dallas,  TX  75240
See Photos
Instant Estimate
Book Appointment

In operation 29 years, 17 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (8,052)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, proactive communication, and timely repairs. Many highlighted the exceptional professionalism and friendliness of the entire team, with frequent compliments on daily text and call updates that kept customers informed throughout the repair process. Repairs were often completed ahead of schedule, and the quality of work was widely described as flawless, with vehicles returned looking brand new. Several customers also appreciated the complimentary interior and exterior cleaning of their vehicles. A few customers noted areas for improvement directly from their experiences, including occasional delays in completion dates, inconsistent proactive communication in some cases, and isolated concerns about repair quality such as rough paint edges or minor issues discovered after pickup. Overall, the vast majority of customers expressed high satisfaction and a strong willingness to recommend the shop and return for future repairs.
AI-Generated from reviews written in the last 12 months
Select to learn more
"Amazing customer service Amazing work done on the vehicle, it looks like the accident never happened"
"They did an excellent job and were very efficient."
"... car was fixed on the date they told me it would be. My car is back to normal and it drives as if it was not damaged. I am grateful for their professionalism and their ..." Read more
"... was as good as I had hoped when I dropped it off. Caliber was focused on every detail involved in restoring my vehicle to pre-accident condition. The only negative was ..." Read more
"Some rough paint edges visible"
"It was done 2 weeks early!"
"They did a great job and in a timely manner. I will use them again!"
"Repairs were completed well and a day ahead of schedule. The painting was done well."
"Several days earlier than projected and far quicker than I expected."
"day kept getting pushed back, but it wasn't a big deal bc i was informed adequately about it"
"Text updates kept me informed of progress without having to call!"
"The reason we chose this Caliber location is because their communication is superb!"
"The staff stayed in constant contact through text with updates on the process. Transparent and friendly as could be."
"I had to call a few times, but they did give information when prompted. Which they would be more forthcoming with information. ..." Read more
"Via text which was okay, but didn't get an answer or phone call to answer questions specifically."

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My Experience

Maddie was great keeping me with updates

Likely to Recommend

Repair Quality

They did a wonderful job

Customer Service

Good job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Great communication, great service.

My Experience

My experience was very awesome, everyone there was very professional and kept me notified daily of the progress and explaining everything step by step from the beginning to the end of the repairs. Mr Edgar whom was over my repairs is so awesome and never missed a beat he made me feel like part of there team explaining everything in a manner that made everything simple for me to understand, and the work that was done on my Range Rover Autobiography down to the emblem was perfect, I feel that I have finally found a place that I can trust and will from here on out recommend Caliber Collision to everyone! Thank you Edgar and the Caliber team!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Edgar did a really nice job of communicating and keeping me informed of the status of the repairs. He represents you very well.

Likely to Recommend

Repair Quality

Customer Service

Edgar did a really good job of representing Caliber. He kept me updated on the status of my car in a very professional and timely manner.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were courteous and the repair looks very good

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone at the Alpha Rd location is great. They are friendly and professional. Edgar was my service advisor and did a wonderful job getting me through the process of dealing with the insurance company. He kept me informed every step of the way. The receptionist was great too. She greeted me by name every time i walked in the door.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The finish was pretty good and the paint was on point, it just took longer than expected

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Everyone there was efficient and polite. Maddie kept me updated on the progress of my car and was very knowledgeable about what needed to be done regarding repairs. I was pleased with the results.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber has gained a customer for life. Great work by everyone. My car is better than before!

Likely to Recommend

Repair Quality

Caliber is the only place I will do business with from now on.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service

My Experience

Maddie was great on service, communication and personality.

1 - 20 of 8,052

Nearby Caliber Collision Auto Body Shops

Auto body shops nearby

view more shops in: Dallas  |  75240