Caliber - Dallas - Indian Trail
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very nice place to have your car fixed should you have he need.
Repair Quality - 5.0/5.0 -
Greatly appreciate the rapid response and effort to turn the vehicle in a short amount of time.
Customer Service - 5.0/5.0 -
Above and beyond expected.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job, kept me in the loop.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
My car was repaired so quickly! They did a great job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was friendly & responsive. Great service. Will recommend and will chose Calibre again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
A week later and I am STILL dealing w a dispute between you, Enterprise, USAA and me. You told USAA my car was done on the 26th. I didn't get it back till the 27th. Enterprise is hassling me for more money. A manager in Allen said they'd handle it, but didn't. This morning I went back and now Terri Flanagan says she'll handle it.
Repair Quality - 4.5/5.0
Customer Service - 1.5/5.0 -
The repair guy was nice, but did not report the correct final day to my insurance company causing a dispute.
Likely to Recommend - 0.5/5.0 -
I would absolutely not recommend the Caliber Collision center of Indian Trail.
Repair Quality - 0.5/5.0 -
I was really disappointed that Caliber Collision did not replace my tire that was damaged in the car accident. Instead, they rotated the damaged tire to the front. When I returned home after receiving my car, the front left tire was completely flat. It was a very frustrating moment as I thought Tyler had taken care of the car and thoroughly checked it. Also, I had purchased my own plastic hubcaps from Walmart and had the in my trunk. Tyler offered to put them on for me which I gladly agreed to. When I received the bill, Caliber had charged $90 for putting on my personal hubcaps. I informed the manager at that location that there is a mistake on the bill and he simply said "oh, well the insurance company must of put that on there." I did not have a good experience with the manager at the Non-drive location as well. When I talked to him about my tire issue, he made me feel like I had to defend myself for something I didn't do wrong. I did not feel "heard" at all by him. I feel he has very poor communication and customer service skills. I was so disappointed in the service that I asked to only work with Ben at the Galleria Caliber Collision. The Galleria Calliber Collision has fantastic customer service. Ben replaced my tire. I really felt like I was taken care of with quality at this center. They know how to do business!
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The gas tank door was locked and it was completely inconvenient to be fixed.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Tyler at Caliber Collision was extremely helpful and attentive, he kept me well informed of the progress of my vehicle and he and his team got the work done very quickly and my car is as good as new!