Caliber - Addison

4.8 (1,634reviews)
97%
15508 Midway Road,  Addison,  TX  75001

In operation 29 years, 6 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,634)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with many highlighting the professional and knowledgeable staff who deliver outstanding repairs. Communication stands out as a major strength, with customers appreciating regular text updates, phone calls, and detailed explanations throughout the repair process. The timeliness of service receives excellent feedback, with many vehicles completed ahead of schedule and customers expressing gratitude for the efficient turnaround. The quality of repairs is consistently described as excellent, with cars looking brand new and showroom quality upon completion. Customers frequently mention the thorough cleaning and detailing service that exceeds expectations. While most experiences are highly positive, some customers noted occasional delays, communication gaps, and minor issues requiring return visits for adjustments.
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"Best customers service I have ever experienced from any company in the last 40 years. If there was ..." Read more
"Customer Service gets a 10. I always felt comfortable expressing myself with ..." Read more
"Outstanding customer service!"
"... service. Good as new repair. Vehicle was repaired and ready for pickup ahead of schedule." Read more
"1 week early did all the work in 7-8 days unbelievable"
"10 days ahead of schedule"
"Repair was done in a timely fashion and work done looks completely like it was never ..." Read more
"One day early!"
"I had a great experience with this shop. Their communication was excellent from start to finish — they kept me updated throughout the entire repair ..." Read more
"I am very pleased with the communication process via text and the speedy time to finish the repairs. Thank ..." Read more
"Texted me at every step."
"Communication via text, email and call were used"
"I was texted for 5 straight days that my car would be ready the next day. When I picked ..." Read more

My Experience

Marisela provided outstanding customer service from start to finish. She went above and beyond to ensure my car was repaired properly and kept me informed throughout the entire process. Her communication, professionalism, and attention to detail made the experience smooth and stress-free. She did an exceptional job, and I would highly recommend her to anyone needing service.

My Experience

The team did incredibly fast, well done work. Marisela was great, keeping me updated constantly so I knew exactly what was going on.

My Experience

Great service everything went smooth !

My Experience

I was really happy with Marisela. She is professional and takes pride in her work.

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My Experience

Marisela at Caliber Collision was amazing! She was professional, friendly, and kept me updated throughout the entire repair process. She made everything easy and stress-free. I truly appreciate her excellent customer service and highly recommend her and the Caliber Collision team!

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Returned Clean

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Returned Clean

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Great job!

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Personnel was so personable and professional. They made sure everything was done as promised and insisted they would not deliver to us until it was all perfect! It was a very pleasant experience and we appreciate all the efforts!! Thank you!

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Andrew did a great job. Kept in constant contact about the stairs of the repair. The car looks great

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Returned Clean

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Returned Clean

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They did a great job

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My Experience

Marisela was amazing--communicative, friendly, and fantastic. A special thank you to the tech(s) that stayed late to work on my vehicle. Best experience!

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Professional work and car in making sure oem parts were used when needed

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Thank you for making a difficult situation so much easier. I truly appreciate getting timely updates to let me know about the progress on my car and any issues that occurred Thanks for doing a beautiful job with it

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Returned Clean

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