Caliber - Dallas - Indian Trail

My Experience - 5.0/5.0 -

An amazing job with the door!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great communication and completed repairs faster then expected.

Customer Service - 5.0/5.0 -

Kept me in the loop during the entire process.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Deana and Mayra were both fantastic and the communication was great! I really appreciate them and their teams hard work to getting my truck repaired in a very timely manner. If I ever have the unfortunate need to have vehicle repairs in the future, I will look to this Caliber Collision location first!

Likely to Recommend - 0.5/5.0 -

First of all, communication was very poor. Updates were only through text messages and the website, and the information was inaccurate. The system showed my car would be ready on Wednesday, but there was no update until the next day (Thursday). I had to call myself just to get a status update. When I finally picked up my car and drove away, I immediately noticed pieces of glass inside the vehicle. I stopped to check and saw that the plastic trim near the windshield was cracked and clearly damaged, as if something had hit it. This damage was never disclosed to me at pickup, which makes it feel like the business tried to hide it. I went back and asked them to investigate and explain what happened and why I was not informed. I received no call the next day and had to escalate the issue by calling corporate. Only after that did I receive a call saying the car was “ready” again. When I returned, there was no apology and no clear explanation. Instead, I was given an unbelievable excuse that water may have gotten inside and cracked the panel—despite visible impact damage. After bringing the car home, I also noticed small dots on the windshield and on the side door glass, which further confirms that something happened while the car was in their care. I do not trust this business and will not return, as I don’t want my car damaged further. I would never recommend Caliber Collision to anyone. This location showed dishonesty, lack of accountability, poor communication, and no respect for the customer.

Repair Quality - 0.5/5.0 -

First of all, communication was very poor. Updates were only through text messages and the website, and the information was inaccurate. The system showed my car would be ready on Wednesday, but there was no update until the next day (Thursday). I had to call myself just to get a status update. When I finally picked up my car and drove away, I immediately noticed pieces of glass inside the vehicle. I stopped to check and saw that the plastic trim near the windshield was cracked and clearly damaged, as if something had hit it. This damage was never disclosed to me at pickup, which makes it feel like the business tried to hide it. I went back and asked them to investigate and explain what happened and why I was not informed. I received no call the next day and had to escalate the issue by calling corporate. Only after that did I receive a call saying the car was “ready” again. When I returned, there was no apology and no clear explanation. Instead, I was given an unbelievable excuse that water may have gotten inside and cracked the panel—despite visible impact damage. After bringing the car home, I also noticed small dots on the windshield and on the side door glass, which further confirms that something happened while the car was in their care. I do not trust this business and will not return, as I don’t want my car damaged further. I would never recommend Caliber Collision to anyone. This location showed dishonesty, lack of accountability, poor communication, and no respect for the customer.

Customer Service - 0.5/5.0 -

First of all, communication was very poor. Updates were only through text messages and the website, and the information was inaccurate. The system showed my car would be ready on Wednesday, but there was no update until the next day (Thursday). I had to call myself just to get a status update. When I finally picked up my car and drove away, I immediately noticed pieces of glass inside the vehicle. I stopped to check and saw that the plastic trim near the windshield was cracked and clearly damaged, as if something had hit it. This damage was never disclosed to me at pickup, which makes it feel like the business tried to hide it. I went back and asked them to investigate and explain what happened and why I was not informed. I received no call the next day and had to escalate the issue by calling corporate. Only after that did I receive a call saying the car was “ready” again. When I returned, there was no apology and no clear explanation. Instead, I was given an unbelievable excuse that water may have gotten inside and cracked the panel—despite visible impact damage. After bringing the car home, I also noticed small dots on the windshield and on the side door glass, which further confirms that something happened while the car was in their care. I do not trust this business and will not return, as I don’t want my car damaged further. I would never recommend Caliber Collision to anyone. This location showed dishonesty, lack of accountability, poor communication, and no respect for the customer.

Returned Clean

My Experience - 5.0/5.0 -

I was very satisfied with everything about the repair on my car!! I will definitely recommend Caliber Collision!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

This was an easy ordeal to go through. Caliber Collision’s level of communication was outstanding. I would recommend CC to anyone.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 4.5/5.0 -

see question 1

Repair Quality - 4.5/5.0 -

good workmanship, early completion, on budget ---- extensive experience in and supporting military and computer world proves a 10 outcome is limited thinking :)

Customer Service - 4.5/5.0 -

your mobile(cell) has a problem with "select" on older android system

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Communication was excellent. Received updates 2 x a week. Nice work. I will using the future.

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Timely repair, great communication. Andrea at the front desk was very professional and helpful. Mayra did a great job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Process was very efficient, timely, and convenient.

Customer Service - 5.0/5.0 -

The ladies who assisted me at Caliber Collision were very professional and courteous.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The whole process was seamless and timely

Customer Service - 5.0/5.0 -

Jessie and Andrea were my points of contact, and both were responsive and knowledgeable

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thanks for the quick turnaround and quality work.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0