Caliber - Danville IL
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Would have liked a little more details in the beginning. Communication between insurance company, me and body shop was ok for someone use to these sort of dealings but it was my first repair.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Never.
Repair Quality - 2.5/5.0 -
I dropped my truck off on Monday the 11th, they said 10 days to repair it. I was not updated by caliber, but by my insurance,. I made 2 phone calls to check on it. First call I was informed the wrong door was sent to them, & they had to wait 3 days for a new one to arrive. I called again on the day b4 it was to b finished (the 28th) more then 10 days since drop off. They couldn't give me an estimated time it would b done. I called back the next day they said by 1. I went to get it, my tono cover was not on my truck, apparently the guy doing the finishing clean up didnt know it came in with one on. Makes me question what could of happened to my tono cover while it was there, did it not have my name on it while not on my truck..., there was several paint bubbles in a brand new door, and there was a scuff on my door handle, & a scratch that they didn't fix. All in the area the insurance advised to b fixed. I addressed the issues, they took my truck in the shop & asked me to come look again. A paint guy came out & looked with me, he informed me "no paint job is perfect" & they don't buff the lower part of doors. The paint bubbles were all over the door, not just the bottom. He kept saying it was dirt. When clearly it was not dirt. I refused my truck & called the insurance. They addressed the issues and finally had my truck done the following Monday. 22 days after I dropped it off. I was not impressed by their customer service, or quality of work. They really wanted me to take my truck when it had paint bubbles in a brand new door & paint job. I felt that that was unprofessional & wouldn't recommend them to anyone. Thankfully they fixed their mistakes & my truck looks fine now.
Customer Service - 2.0/5.0 -
Wasn't notified throughout the process.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Good service
Customer Service - 4.5/5.0 -
Good service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Good communication.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Was very much satisfied with the repairs and paint job! Would recommend a friend
Customer Service - 5.0/5.0 -
They were very helpful through the whole process
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an amazing job. They were very helpful and nice. They made it easy on me not know what I was doing. The whole process was painless. Amazing work and with a quick turn around
Customer Service - 5.0/5.0 -
Very polite and helpful
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome service!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
My brother just used them and he was very satisfied with the work.
Repair Quality - 5.0/5.0 -
Every time I have to take my car in I always use Caliber Collision as Todd's because they do a really good job