CARSTAR Sterling Collision

5.0 (1,559reviews)
99%
2319 Georgetown Road,  Tilton,  IL  61833
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Shop AssistantSparkles

In operation 23 years.

We are a locally owned and operated Collision repair specialist facility. Bill and the team here focus on customer service and the highest quality repairs. Most insurers rank us 1st for quality and customer satisfaction. All the newest and greatest technology and equipment is here under one roof. We repair your vehicle to pre loss condition and communicate with you during the repair process with text, email, or even and old fashioned phone call! Tell the tow guys to tow it here and we will pay the tow, arrange a rental vhicle, and file the insurance paperwork. So Relax we will take it form here.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri Closed
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (1,559)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new or showroom-fresh upon pickup. The complimentary detailing service - both interior and exterior - was a frequent highlight that exceeded expectations. Communication throughout the repair process received strong acclaim, with customers appreciating regular text and phone updates keeping them informed every step of the way. Timeliness was another standout, as numerous customers noted their vehicles were completed ahead of schedule. A few customers mentioned occasional delays due to parts availability or initial communication hiccups, though these were noted as understandable circumstances handled professionally. The friendly, professional, and welcoming staff atmosphere was widely celebrated, making customers feel comfortable and well cared for throughout the entire process.
AI-Generated from reviews written in the last 12 months
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"... Our car was completed earlier than anticipated and the work had the same appearance as the day we bought it, the car was even detailed inside and out and looked ..." Read more
"Excellent and perfect repair. Impossible to tell if ever damaged. Repair was completed on time promised and detailed ..." Read more
"... smooth and stress-free. I was truly impressed by their attention to detail and commitment to customer satisfaction. Highly recommend them to anyone looking for quality ..." Read more
"Very professional. Did an excellent job repairing hail damage, in a prompt manner. Not only did the outside look great, but it also ..." Read more
"... to find out it had been detailed inside and out. The workmanship is flawless. Thank you for taking such good care of my vehicle." Read more
"... looked when it went in!! Also, my favorite thing is they got it done on the 23rd and it wasnt supposed to be done until the 30th! They detailed it inside and ..." Read more
"Great service! Everything was done in a very timely manner and done correctly and professionally! Would 100% recommend ..." Read more
"The staff at Sterling were very professional, they finished my vehicle over a week early and it looks brand new."
"... where your car is kept gives you a sense of security. Our car was completed earlier than anticipated and the work had the same appearance as the day we bought ..." Read more
"I got it earlier than I expected."
"... before we picked it up. Communication was excellent, we received texts updating us of progress during repair. Excellent!" Read more
"They did an amazing job on my Hyundai and they always kept me updated on my car. They also noticed I believe it was my passenger side break or turn ..." Read more
"In the beginning, there was a lack of communicationmisunderstanding"
"I also got texts of how the repair process was going almost daily. So I had no reason to call and bother ..." Read more
"Great communication throughout the entire process. Quality repair and detail, highly recommend."

My Experience

5 star service. Highly recommend using them for all repair needs!

My Experience

The few experiences I have had with repair shops, this one outshines them all. They were helpful, considerate and genuinely were nice and friendly. You felt they were really looking out for you. Hands down highly recommend them.

My Experience

Bill and his team courteous and friendly with every step of the process. I will definitely be recommending his services to everyone in need. Thank you Bill.

Likely to Recommend

I took extra business cards to give to friends and family

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Telling all my hair clients CARSTAR is the repair shop to go to!

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car finish looks like it did when I purchased it. CARSTAR performed an outstanding job . You wouldn’t know I took the car in for hail damage. I put my eyeball on the hood, sides, and so humps or ripples. All I can say is Great Job CARSTAR!

Likely to Recommend

Everything was A thru Z . Recommendation is at my highest (Z)

Repair Quality

Great job done.

Customer Service

Very polite and welcoming!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

They were very professional and kept me informed of any changes that may have occurred. The outcome was awesome for the repair of my vehicle! Thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

I would recommend the CARSTAR shop everytime.

Repair Quality

I would recommend Carstar everytime. They are friendly and fast. I had my truck back within a week and the work done looked great.

Customer Service

Everyone was great. Nice, friendly and down to earth. They made us feel comfortable.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great professional folks! I’d recommend their work. Scott

Likely to Recommend

Repair Quality

Needs to go back and buff tailgate. Other than, outstanding l.

Customer Service

These folks are great at friendly and respectful.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks for all the updates every step

Likely to Recommend

Would definitely recommend

Repair Quality

My car looked like it was brand new. Wonderful job. Kept me updated the entire time

Customer Service

It was a little rough at times, but they did reassure me.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you Bill. We're glad to have our truck back home. It looks great 👍

My Experience

They were very informative from start to finish. Couldn't have asked for better customer service.

My Experience

Not just the repairs but the whole vehicle looked amazing. I don't have anything but positive comments for you. Thank you so much for restoring my Sorento to perfect condition. Sincerely, Michelle Friedlund. 😁

Likely to Recommend

I wouldn't have any hesitation in making that recommendation.

Repair Quality

My Sorento looks wonderful. I Couldn't be more pleased with the repair work and the detailing. If I ever

Customer Service

My Sorento looks wonderful. I Couldn't be more pleased with the repair work and the detailing. If I ever need more repair work Carstar will be my choice.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very nice professional and courteous. Excellent job done on fixing my car. It looks awesome 👍

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’ve referred a lot of friends to use you for their repair needs.

Likely to Recommend

Repair Quality

Thanks Bill You guys where great.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

A very friendly staff, and they answered any questions i had. They were very clear about what my vehicle needed. The work was completely promptly just as they said. I would definitely recommend them.

Likely to Recommend

Repair Quality

Customer Service

Super friendly staff

Kept me Informed?

Yes

Ready on Time?

Yes

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