Caliber - Delafield
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
One of the best experiences I have ever had. Superior customer service! My jeep looks better than the day I picked it up at the dealership! Thank you!♥️
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jeep looked better than when we picked it up new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It was done early and looks like new. Great work!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciated all of the updates and the car looks great. Straightening the license plate/holder was a nice touch too. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding work. Flexible with their schedule that best worked best for us. They finished work ahead of schedule!
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
We have a considerable scratch on the hood of our car that was not there when we brought it in for repairs.
Likely to Recommend - 0.5/5.0 -
Here the text I sent to Progressive on 6/16 about my experience with Caliber: Kim, I just wanted to take a moment to pass along my frustrations with Caliber Collision. When I dropped my truck off they told me it would be a couple weeks before it would be done and I was fine with that. Last week they did a great job of updating me with texts. Midday Friday I got a text the the repair was done, but they still needed to do some calibration, and it would most likely be done today. This was good news. A couple hours later they texted and said it was done and ready to be picked up. This was great news. I rushed home from work and my daughter drove me over to pick it up. When we pulled in I instantly noticed the front bumper was crooked. I showed it to a Caliber employee who said he saw what I was talking about, but obviously nothing could be done right away since it was late in the day. I said that was fine, and that I'd rather wait for it to be done right. Today I never received any update texts. I called around 1:00 and was told me it would be done in about an hour. And asked if wanted a call. I spoke with my daughter to arrange another ride from her. An hour went by, then another, and I eventually got a text around 3:30 saying it wouldn't be done today after all. I'm not sure if they’re just rushing for some reason, but I'm very disappointed by the fact that they would try to give me my truck back last week when it was instantly obvious to me that something was wrong. It's basically a brand new truck that I paid a lot for and I expect that a professional body shop would want to make it look like it should. God forbid I'm ever in an accident again, but if I am I would think twice about going to a shop recommended by Progressive.
Repair Quality - 0.5/5.0 -
Here’s the text I sent to Progressive on 6/16 about my experience at Caliber: Kim, I just wanted to take a moment to pass along my frustrations with Caliber Collision. When I dropped my truck off they told me it would be a couple weeks before it would be done and I was fine with that. Last week they did a great job of updating me with texts. Midday Friday I got a text the the repair was done, but they still needed to do some calibration, and it would most likely be done today. This was good news. A couple hours later they texted and said it was done and ready to be picked up. This was great news. I rushed home from work and my daughter drove me over to pick it up. When we pulled in I instantly noticed the front bumper was crooked. I showed it to a Caliber employee who said he saw what I was talking about, but obviously nothing could be done right away since it was late in the day. I said that was fine, and that I'd rather wait for it to be done right. Today I never received any update texts. I called around 1:00 and was told me it would be done in about an hour. And asked if wanted a call. I spoke with my daughter to arrange another ride from her. An hour went by, then another, and I eventually got a text around 3:30 saying it wouldn't be done today after all. I'm not sure if they’re just rushing for some reason, but I'm very disappointed by the fact that they would try to give me my truck back last week when it was instantly obvious to me that something was wrong. It's basically a brand new truck that I paid a lot for and I expect that a professional body shop would want to make it look like it should. God forbid I'm ever in an accident again, but if I am I would think twice about going to a shop recommended by Progressive.
Customer Service - 0.5/5.0 -
Here’s the text I sent to Progressive on 6/16 about my experience at Caliber: Kim, I just wanted to take a moment to pass along my frustrations with Caliber Collision. When I dropped my truck off they told me it would be a couple weeks before it would be done and I was fine with that. Last week they did a great job of updating me with texts. Midday Friday I got a text the the repair was done, but they still needed to do some calibration, and it would most likely be done today. This was good news. A couple hours later they texted and said it was done and ready to be picked up. This was great news. I rushed home from work and my daughter drove me over to pick it up. When we pulled in I instantly noticed the front bumper was crooked. I showed it to a Caliber employee who said he saw what I was talking about, but obviously nothing could be done right away since it was late in the day. I said that was fine, and that I'd rather wait for it to be done right. Today I never received any update texts. I called around 1:00 and was told me it would be done in about an hour. And asked if wanted a call. I spoke with my daughter to arrange another ride from her. An hour went by, then another, and I eventually got a text around 3:30 saying it wouldn't be done today after all. I'm not sure if they’re just rushing for some reason, but I'm very disappointed by the fact that they would try to give me my truck back last week when it was instantly obvious to me that something was wrong. It's basically a brand new truck that I paid a lot for and I expect that a professional body shop would want to make it look like it should. God forbid I'm ever in an accident again, but if I am I would think twice about going to a shop recommended by Progressive.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Simple and smooth. Communication was great too!