Caliber - Delray Beach - Us-1

4.8 (3,237reviews)
97%
653 NE 5th Ave,  Delray Beach,  FL  33483

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (3,237)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new or better than expected upon return. The team received high marks for proactive communication, including daily text updates and phone calls that kept customers informed throughout the repair process. Timeliness was a standout strength, with numerous customers highlighting that repairs were completed ahead of schedule. The friendly, professional, and courteous staff created a stress-free experience, and the complimentary vehicle cleaning upon return was a frequently appreciated bonus. A small number of customers noted minor concerns such as paint matching issues, unresolved mechanical problems, and occasional communication inconsistencies, as mentioned directly in their feedback.
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"... the phone and all questions and concerns quickly, did beautiful work. I am so grateful." Read more
"The repair looks amazing. You cannot even tell I had a car accident."
"... estimate through to the delivery after the repair, everything was great. The work was explained clearly, I was updated as the work progressed, and the car ..." Read more
"The paint doesn't match. There is dirt or air bubbles in the clear coat. Then there is a spot on the hood that was caused ..." Read more
"Problems in the vehicles still exist"
"My vehicle was done two weeks early"
"The experience was seamless. My car was completed ahead of the estimated time, and everyone was pleasant and kind. Highly recommend ..." Read more
"Vehicle was ready a week earlier than promised!"
"... Collision did an excellent job with our repairs and it was completed faster than what they originally told us. They kept us up to date with the repairs and went ..." Read more
"Little late because of weather and for calibrating it"
"I was kept up-to-date between the text messages and the personal phone call. It was excellent service.."
"Excellent customer service. Excellent communication via text messages and calls. Always felt updated on the progress of my car."
"... there after my return. Despite those statements, ten messages were left on my cell phone and 8 for my husband about pick up. Additionally the insurance agent also emailed me. ..." Read more
"Sometimes got automated Text messages that contradicted voice messages or EMails that I had received"
"... Telluride looks amazing! Everyone was very helpful! Thanks for keeping in touch with the text messages! I am very impressed with your service! Thanks for ..." Read more

My Experience

Thank you for the excellent job you did and for accommodating me so that the work was done while I waited so that I didn’t have to be without my car. The repair was done on schedule and the waiting room was comfortable and immaculate. I would recommend you highly and definitely be back any time I need body work on my car.

My Experience

Great work. Our poor crushed Lexus looks now as right out of showroom. Tim was superb. Delivered the car late on Friday so we didn’t have to wait the weekend. Always kept us informed. Thanks Caliber!

Likely to Recommend

I would recommend to all

Repair Quality

Caliber and Tim, did a full repair of our lexus and delivered it back to us in showroom condition. Tim was especially considerate in customer service. Thank you, Caliber

Customer Service

Tim (and Tom) were on the ball and of tremendous assistance.

Likely to Recommend

Repair Quality

Everyone so very friendly & helpful. They always let you know what was happening. The car was ready days before they proposed.

Customer Service

Returned Clean

My Experience

The repairs were excellent and the staff were very nice. Thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I would highly recommend Caliber Collisions! They kept me informed via text messages and phone calls on the progress of my vehicle. They called Enterprise and had them pick up with my rental vehicle. Once they completed the work I left my rental vehicle at their shop and had Enterprise pick up the vehicle at their shop The workmanship on my vehicle was totally top notch! When I pick up my vehicle it was spotless. Thanks everyone at Caliber for making this such a pleasant experience!!

Likely to Recommend

Repair Quality

I confidently recommend Caliber Collision for your vehicle repairs. Their customer service is highly professional, and their workmanship is exceptional. I appreciated the frequent text updates they sent, keeping me informed throughout the process.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Yes I will recommend it and probably use them if I need them next time for my car repair

Repair Quality

My car looks like brand new, the repairs are perfect

Customer Service

Everyone is so nice. They walk me through every step and explain what they have to do

Returned Clean

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Tim did a great job walking me through the process. I felt like I was consistently being updated. He showed excellent customer service, it’s not often you come across someone who genuinely cares. 10/10

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I wish you had ordered the parts before I brought the car in. It would’ve cut days off the repair time.

Likely to Recommend

Repair Quality

Excellent coordination and great workmanship! Very satisfied with process.

Customer Service

Returned Clean

My Experience

Not satisfied at all

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Excellent service and ongoing communication. Overall positive experience. Brian was very accommodating and helpful.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Tim was great and kept updating me all the time. Very happy with my decision going here

Customer Service

The staff is very kind and reassuring

Returned Clean

My Experience

They truly went beyond my expectation. The job was completed when estimated. The staff was very pleasant. Thank you for a job well done.

Likely to Recommend

Repair Quality

Excellent job. People very professional.

Customer Service

Excellent job. Entire staff very professional.

Returned Clean

Likely to Recommend

Repair Quality

It was very well done, it looks brand new. Thank you!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean