Caliber - Des Moines - E 50th St
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The repair took a lot longer than expected.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service, best ever company!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very pleased with my truck after all of the repairs were made. 10/10. Thank you!
Customer Service - 5.0/5.0 -
All of the staff I interacted with were professional, respectful, and kind. I appreciate the frequent communication and status updates.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
This experience could not have been better!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looks brand new!
Customer Service - 5.0/5.0 -
Excellent. Personnel answered all our questions - very detailed and thorough.
Returned Clean
Likely to Recommend - 2.5/5.0 -
Very disappointed and frustrated with the quality of work resulting in having to redo the work. The reason for choosing Caliber was Progressive statement of top workmanship and outstanding customer satisfaction as well as lifetime guarantee of work. So either one of three things happened 1) this is the quality of work by Caliber or 2) the work was not reviewed by the individuals responsible for oversight of workmanship or 3) Progressive instructs subpar work be performed ( being Caliber is a preferred vendor with Progressive instructing the cheapest and sub par work with hopes the customer doesn’t notice). I noticed immediately.
Repair Quality - 0.5/5.0
Customer Service - 4.5/5.0 -
Payton is very professional and responsive. The mgr was respectful and professional as well.The onsite Progressive representative was non engaging and cared less regarding the situation. Needs training on interaction with customers and how to approach situations of conflict. First step of training would be how to introduce oneself to your customer
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looks brand new again!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were prompt, kept me informed, and my car was in perfect condition after they fixed it.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job! Jeep came back sparkling clean inside and out! Thank you!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service. Even vacuumed my car!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Payton was super nice and great to work with. He explained everything to me and treated me like a person, which can be difficult sometimes when you are wheel chair user. Will definitely bring my car back!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Unfortunately, this was our third time bringing a vehicle to Caliber. However, everyone is very professional and thorough. Johnny caught a coolant leak in our Suburban that was in the side of our previous deer accident in March. He installed a new tank and worked with our insurance company to put it in the previous claim.
Customer Service - 5.0/5.0 -
Customer service was awesome! I appreciate how I was called often to update me on the progress.