Caliber - Duncan

4.9 (1,538reviews)
98%
1645 E Main St,  Duncan,  SC  29334

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,538)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional communication throughout the repair process, with regular text updates and proactive status notifications. The quality of repairs receives high marks, with vehicles often looking brand new upon completion. Many customers highlight the timeliness of service, frequently receiving their vehicles earlier than expected. Staff professionalism and customer service excellence are repeatedly mentioned, with customers feeling well-informed and cared for throughout their experience. The combination of quality workmanship, transparent communication, and efficient service delivery creates a highly satisfactory customer experience that generates strong recommendations.
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"... satisfied with the repair on the 2012 Honda Accord. You can not tell that the car was in an accident. Caliber Collision did an excellent job!" Read more
"Great work! You guys got my BMW looking back new!"
"Excellent work and very good people."
"Excellent service, workmanship and communication!"
"Excellent service all around!"
"... good amount of time due to parts availability, but it was completely head of schedule anyway. Got status updates weekly. 1010 experience." Read more
"I got it back earlier than I expected"
"Got the car back a week earlier"
"Early, amazingly fast service."
"My car repairs were finished early and it looks great!"
"Great communication from the staff!"
"Great job on our car repair. Communication was wonderful throughout and quick turnaround."
"Communication was excellent"
"Fantastic communication"

Likely to Recommend

Repair Quality

Everything looks good!

Customer Service

Returned Clean

My Experience

My Experience

I appreciated how seamless the process was. I was informed throughout the duration of my repairs! I am happy with the quality of work that was done!

My Experience

My Experience

The whole process was great. Everyone I dealt with was nice and professional. Couldn’t have been more pleased. Thank you for everything.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great service as always. Justin made sure I was informed every step of the way regarding the repairs.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Second time around this year (2 different vehicles) and Doug was amazing as always!

Likely to Recommend

Repair Quality

Second time this year having to use your services…. Our bad luck. BUT Doug and the front receptionist have made each time a fantastic experience! Because of that we will continue with caliber when needed again. Thanks for having those two on your team!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Professional work in a timely manner

Likely to Recommend

Repair Quality

professional work in a timely manner

Customer Service

they kept me updated on progress of repair

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

We were in Europe, during the repair, but Justin kept us up to date step-by-step and we knew the vehicle was in great hands. Thank you Caliber!!

Likely to Recommend

Repair Quality

Customer Service

My Experience

My Experience

Doug was very professional. There was a slight problem with my Honda when I went to pick it up and he took care of it. Very personable.

Likely to Recommend

Repair Quality

They did a wonderful job fixing my car. Doug was awesome to work with. Kept me up to date on the progress and showed true customer service.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

The work was great, and Tamara worked diligently to correct an issue with the insurance filing that was not her responsibility to address . We were very grateful for the efforts and the quality of service.

My Experience

You all did a great job, thank you

My Experience

My Experience