Caliber - Duncan
1645 E Main St,
Duncan,
SC
29334
USA
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Ford
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with many highlighting frequent text and personal updates that kept them informed at every stage of the repair process. The quality of repairs is frequently described as excellent, with vehicles returned looking brand new and repairs completed to a high standard. Timeliness is another strong point, as numerous customers noted their vehicles were completed ahead of the estimated date. Staff professionalism, friendliness, and helpfulness are recurring themes, with customers appreciating the welcoming atmosphere and thorough explanations provided throughout the process. A few customers noted areas for improvement directly from their experiences, including occasional issues with post-repair calibration of vehicle systems, minor cleanliness concerns, and isolated communication gaps. Overall, the vast majority of customers express high satisfaction and indicate they would recommend the shop to friends and family.
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Service Quality
"I am extremely pleased with the work Caliber did on my 2015 Lexus RCF. It actually looks like a new car. Everyone that ..."
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"Excellent repair and they made sure that everything was fixed to perfection."
"... friendly, and did excellent work on my vehicle. The repair was completed on time and the car looked fantastic when I picked it up. Its clear they take pride in their work. I will ..."
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"Great work! You guys got my BMW looking back new!"
"... and professionalism in the Duncan area. And their estimate was $2000+ less than my original estimate from another local repair shop and I received a lifetime warranty on the work! I ..."
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"... good amount of time due to parts availability, but it was completely head of schedule anyway. Got status updates weekly. 1010 experience."
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"... kept me informed about the progress of the work. It took less time than was originally estimated. The bumper looks as good as new. And I was able to ..."
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"Got the car back a week earlier"
"Early, amazingly fast service."
"Car looks great and it was completed ahead of schedule."
"... how the process to repairing my car would go. They kept me updated almost daily on how the repairs were going."
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"... it was getting painted and when it was complete. I loved being in the loop of what was happening."
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"Yes, That was one thing that and press me so much! They kept me informed on every little detail that was going on with my vehicle and to me that is 100% professional and I was very ..."
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"... past but this was the easiest experience I have had. I received plenty of updates on my vehicles repair status during its stay and from what I have seen so far it is a really good ..."
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"Great job, excellent customer service and most of all great communication from the shop to me about how advanced is the fixing of my vehicle!"
Crystal Or Calvin
(Chevrolet owner)
reviewed 9/16/26
My Experience - 5.0/5.0 -
This was my second vehicle I had at caliber and I am very pleased with the work
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Joann
(Dodge owner)
reviewed 9/16/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Christopher
(RAM owner)
reviewed 9/14/26
My Experience - 5.0/5.0 -
The service was awesome. Front desk staff were polite and extremely quick. Claims staff were polite, knowledgeable, explained everything to me about my repair, and just the whole experience with customer service staff was a pleasure. Overall great experience and my truck looks good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Doug and the rest of the team were awesome. Very friendly and knowledgeable.
Returned Clean
Jon
(Ford owner)
reviewed 9/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Steven
(Mazda owner)
reviewed 9/11/26
My Experience - 5.0/5.0 -
Fast professional and high quality work!
Likely to Recommend - 5.0/5.0 -
Highly recommended them to everyone I talk to.
Repair Quality - 5.0/5.0 -
Fast, professional, kept us in the loop the whole way.
Customer Service - 5.0/5.0 -
Doug did a great job letting us know how the repair was progressing!
Returned Clean
Clarisse
(Volvo owner)
reviewed 9/10/26
My Experience - 5.0/5.0 -
Totally professional in every way! Great customer service! Great job on my Volvo! Thankyou
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The best! Doug was a real help all along the way! Thankyou!
Customer Service - 5.0/5.0
Returned Clean
Aianna
(Hyundai owner)
reviewed 9/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Samantha
(Acura owner)
reviewed 9/9/26
My Experience - 5.0/5.0 -
Service was fast and great communication throughout the process
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Jackie
(Acura owner)
reviewed 9/8/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Anthony
(Mercedes-Benz owner)
reviewed 9/8/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Jose
(Toyota owner)
reviewed 9/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fue todo perfecto…
Customer Service - 5.0/5.0
Returned Clean
Adam
(BMW owner)
reviewed 9/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Herbert
(RAM owner)
reviewed 9/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Sean
(RAM owner)
reviewed 9/4/26
My Experience - 5.0/5.0 -
Work looks good, thanks for the work repairing the issue.
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Jessica
(Chrysler owner)
reviewed 9/4/26
My Experience - 0.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great
Customer Service - 5.0/5.0 -
Great
Returned Clean
Alisha
(Jeep owner)
reviewed 9/4/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Russell
(Honda owner)
reviewed 9/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
David
(Ford owner)
reviewed 9/3/26
My Experience - 5.0/5.0 -
They completed repairs ahead of estimated date despite getting several damaged shipments of front bumpers from Forrd. Car looks great. Thanks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Brent
(Buick owner)
reviewed 8/31/26
My Experience - 5.0/5.0 -
Satisfied with the work
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Margaret
(Ford owner)
reviewed 8/31/26