Caliber - Greenville - Woodruff Rd

4.9 (3,250reviews)
98%
561 Woodruff Rd,  Greenville,  SC  29607
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In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,250)

Customers say
Overall Customer Satisfaction
Customers consistently praised Caliber Collision for outstanding communication, with many highlighting frequent text and phone updates throughout the repair process. Repair quality received high marks, with numerous customers noting their vehicles looked brand new upon return. Timeliness was a standout strength, as many repairs were completed ahead of schedule. Customers also appreciated the friendly, professional, and welcoming staff. Complimentary vehicle cleaning was a pleasant surprise for many. A few customers noted areas for improvement directly from their feedback, including delays due to incorrect or defective parts, occasional gaps in communication, concerns about incomplete repairs, and issues with vehicles returned with new problems such as warning lights or mechanical issues.
AI-Generated from reviews written in the last 12 months
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"... vehicle to me in better condition than I left it. They went above and beyond." Read more
"... kept me informed throughout the repair process. The repairs on my Toyota were completed with outstanding quality, and my vehicle looks like new again. I truly appreciate ..." Read more
"Awesome experience with both staff and service. My car looks just as it should. Fully met my expectations"
"I have not done business with a company who was so professional. They kept me updated daily and gave me specifics ..." Read more
"Major knocking sound coming from the repair side of the vehicle. Now have to wait until July 8th to get it back in. ..." Read more
"The vehicle was ready 4 days earlier than the expected restoration date!"
"Everyone was kind and the communication was good. Despite bad weather, they finished my car earlier than expected. Can't ask for more than that. Thanks!"
"Excellent service. Had my car ready much quicker than expected."
"My vehicle was not completely when originally promised. It changed quite a few times."
"Communication was top tier. I got constant updates on my vehicle."
"Texts and emails were sent regularly, any questions I had were always answered quickly."
"Always easy to work with and communication is top notch!"
"Excellent communication and dedication to my satisfaction!"
"... finish, creating a smooth and positive experience. I really appreciated the updates on where my car was in the process." Read more

My Experience

I’ve never used caliber collision in the past gotten an accident, and it was the preferred shop of my insurance company Progressive. From start to finish it was handled quickly and efficiently. They kept me updated almost every day on the process. Derek was fantastic with the updates. Had to bring my truck to the Woodruff Road caliber collision because they specialize in the aluminum hood repair for the 2016 Ford F250. If I have to pick a shop in the future, it would definitely be caliber collision. You can’t even tell that it was in an accident. Superior job paint matching, all of the gaps between the fenders, hood and grill are perfectly done. Excellent work and fantastic customer service, thank you Caliber Collision.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

David did a great job explaining how the system worked and keeping us informed of the progress.

My Experience

Larry took care of everything for me he gave me updates when he said he would and the timeline he gave for my car being ready was perfect. I would highly recommend caliber collision because of Larry!

My Experience

Everything was done in a timely manner with excellent communication

My Experience

I’m glad you didn’t take any shortcuts. It was a great experience

My Experience

Staff was extremely helpful and provided excellent customer service. Derek sent messages daily to update me on the status of repairs so I could plan accordingly.

Likely to Recommend

Repair Quality

Customer Service

Derek was excellent with communication.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

David and his team took great care of me and my vehicle with lots of communication, patience, and was very very helpful with all of my questions and concerns! He’s very friendly and knowledgeable so I’m thankful he was there to help me out!

Customer Service

David was very accommodating and friendly! The receptionist was also very sweet.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Although, the fuel gauge is not working correctly, they promised to fix the problem immediately. The people they have working for them are very professional and courteous. I just wish that they had done a thorough investigation into all the repairs. Instead they piecemealed the repair process giving a new estimate each time. Slowly accumulating the repairs cost. This didn’t allow for the possibility of a payout. Yet, after all the repairs the cost is now greater than a payout percentage by law of 70% of the value of the vehicle. Also, when calculating for used parts the parts should come from a certified remanufacturer that conforms to the OEM. Used parts from a junkyard LQK or others is not a certified OEM Remanufactuer. I work in Overhaul and OEM Manufacturing and all parts must conform to OEM specifications. This is something that should be required if used parts are to be used. This becomes a safety issue as well as a quality issue. I don’t think it is much of an ask for these issues to be resolved.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The customer service was great and the text updates were so helpful. And the turnaround times was great!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Recommend derek because he’s a stand up guy

Repair Quality

Derek did a great job because he’s a stand up guy

Customer Service

Derek was a stand up guy

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

This is the second time I’ve had repairs done and I have been very pleased both times.

Customer Service

Derek was amazing! Very friendly and knowledgeable about what will take place from beginning to end.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am extremely pleased with the repairs made to my RAM truck. All repairs were made in a timely mannner. All repairs were completed to the standard that I hoped for.

My Experience

10/10 experience!

My Experience

Great hospitality from Derek really great guy always gave updates throughout the whole process .

My Experience

Derrek was professional, knowledgeable, and was dedicated to make sure that I was taken care of.

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