Caliber - Duncan

4.9 (1,542reviews)

98%

(864) 580-6858

1645 E Main St, Duncan, SC 29334

98%

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1645 E Main St
Duncan, SC 29334

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About Caliber - Duncan

See Photos

1645 E Main St
Duncan, SC 29334

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (1,542)

Sort By:
Newest
Rating

1,396 Customers Rated

5 Stars

85.1% Complete

(1312)
4 Stars

3.1% Complete

(48)
3 Stars

1% Complete

(16)
2 Stars

0.5% Complete

(7)
1 Star

0.3% Complete

(4)
< 1 Star

0.6% Complete

(9)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding communication, with frequent text and phone updates keeping them informed at every stage of the repair process. The quality of repairs is repeatedly highlighted, with many noting their vehicles looked brand new upon return. Timeliness is a standout strength, as numerous customers received their vehicles ahead of the estimated completion date. Staff professionalism, friendliness, and attentiveness are frequently commended. A small number of customers noted areas for improvement, including occasional calibration issues with vehicle sensors, paint imperfections, and isolated instances of incomplete repairs, as shared directly in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"Excellent Service from beginning to end! Everyone was friendly and professional. They answered all my questions, walked me through the entire process, and kept me ..." Read more

"The service, level of care, and turn around time were all top notch. Excellent customer service also."

"The team was professional, friendly, and did excellent work on my vehicle. The repair was completed on time and the car looked ..." Read more

"Everyone was informative, friendly, and professional."

"Excellent customer service and staff."

"... good amount of time due to parts availability, but it was completely head of schedule anyway. Got status updates weekly. 1010 experience." Read more

"... kept me informed about the progress of the work. It took less time than was originally estimated. The bumper looks as good as new. And I was able to ..." Read more

"Got the car back a week earlier"

"Early, amazingly fast service."

"My car repairs were finished early and it looks great!"

"... That was one thing that and press me so much! They kept me informed on every little detail that was going on with my vehicle and to me that is 100% professional ..." Read more

"So communicative! Love the SMS update system!"

"Great job, excellent customer service and most of all great communication from the shop to me about how advanced is the fixing of my vehicle!"

"Everything went great. Great and consistent communication. Car was ready before estimated pick up."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Excellent Service from beginning to end! Everyone was friendly and professional. They answered all my questions, walked me through the entire process, and kept me ..." Read more

"The service, level of care, and turn around time were all top notch. Excellent customer service also."

"The team was professional, friendly, and did excellent work on my vehicle. The repair was completed on time and the car looked ..." Read more

"Everyone was informative, friendly, and professional."

"Excellent customer service and staff."

"... good amount of time due to parts availability, but it was completely head of schedule anyway. Got status updates weekly. 1010 experience." Read more

"... kept me informed about the progress of the work. It took less time than was originally estimated. The bumper looks as good as new. And I was able to ..." Read more

"Got the car back a week earlier"

"Early, amazingly fast service."

"My car repairs were finished early and it looks great!"

"... That was one thing that and press me so much! They kept me informed on every little detail that was going on with my vehicle and to me that is 100% professional ..." Read more

"So communicative! Love the SMS update system!"

"Great job, excellent customer service and most of all great communication from the shop to me about how advanced is the fixing of my vehicle!"

"Everything went great. Great and consistent communication. Car was ready before estimated pick up."

Julie (Toyota owner) reviewed 8/4/26

Tamara and Justin were very helpful

Antoni (Mini owner) reviewed 8/3/26

Aaron (Honda owner) reviewed 8/3/26

Matthew-Hughes (Ford owner) reviewed 8/3/26

Not really satisfied. I feel like the job was rushed or maybe some corners cut. All the suspension in the front right was replaced and now everytime I turn or accelerate there is multiple popping noises coming from that area. Our passenger side doors were replaced and they are not flush and the back feels loose. The only thing that I am pleased about was communication and the paint. Also, they said they were detailing before pick up and when I received the car it had grease and dirt on the car panels inside the car and on the seats, so not sure what the detailing was and the spare tire was just put in the back of the car and not where it should have gone. We didn't even have the spare tire on when we brought it there. Glad to have my car but definitely expected better. Thanks

Courtney (Toyota owner) reviewed 8/1/26

Everything looks good!

Cameron (Kia owner) reviewed 7/31/26

Antonia (Jeep owner) reviewed 7/31/26

I appreciated how seamless the process was. I was informed throughout the duration of my repairs! I am happy with the quality of work that was done!

Jeremy (GMC owner) reviewed 7/30/26

Trevor (Toyota owner) reviewed 7/30/26

The whole process was great. Everyone I dealt with was nice and professional. Couldn’t have been more pleased. Thank you for everything.

Alicia (Mercedes-Benz owner) reviewed 7/29/26

Great service as always. Justin made sure I was informed every step of the way regarding the repairs.

Taylor (Volkswagen owner) reviewed 7/28/26

Robert (Dodge owner) reviewed 7/28/26

Second time around this year (2 different vehicles) and Doug was amazing as always!

Second time this year having to use your services…. Our bad luck. BUT Doug and the front receptionist have made each time a fantastic experience! Because of that we will continue with caliber when needed again. Thanks for having those two on your team!

Yvette (Toyota owner) reviewed 7/27/26

Robin (Toyota owner) reviewed 7/27/26

Professional work in a timely manner

professional work in a timely manner

they kept me updated on progress of repair

Cuthbert (Ford owner) reviewed 7/27/26

Hannah (Honda owner) reviewed 7/24/26

Sandra (Audi owner) reviewed 7/24/26

We were in Europe, during the repair, but Justin kept us up to date step-by-step and we knew the vehicle was in great hands. Thank you Caliber!!

Jonathan (Toyota owner) reviewed 7/23/26

Dianna (Honda owner) reviewed 7/23/26

Doug was very professional. There was a slight problem with my Honda when I went to pick it up and he took care of it. Very personable.

They did a wonderful job fixing my car. Doug was awesome to work with. Kept me up to date on the progress and showed true customer service.

Steven (Jeep owner) reviewed 7/23/26

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view more shops in: Duncan | 29334

If your vehicle has been in a storm, call your auto insurance company or agent first to report the damage. Take photos of the car where it was damaged, including any branches, water damage, mud or other elements.

Caliber - Duncan

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Duncan

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,542)

1,396 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?