Caliber - Duncanville

4.8 (10,415reviews)

95%

(972) 298-9942

978 N Hwy 67, Cedar Hill, TX 75104

95%

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978 N Hwy 67
Cedar Hill, TX 75104

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About Caliber - Duncanville

See Photos

978 N Hwy 67
Cedar Hill, TX 75104

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 27 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (10,415)

Sort By:
Newest
Rating

9,116 Customers Rated

5 Stars

75.7% Complete

(7882)
4 Stars

6.9% Complete

(722)
3 Stars

1.8% Complete

(189)
2 Stars

1.1% Complete

(114)
1 Star

0.5% Complete

(53)
< 1 Star

1.5% Complete

(156)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding service quality, professional communication, and timely repairs. Many highlighted how they were kept informed at every stage of the repair process through calls, texts, and emails, often without needing to follow up themselves. Repairs were frequently completed ahead of schedule, with vehicles returned looking brand new. The welcoming and courteous atmosphere was widely appreciated. A few customers noted areas for improvement, including paint quality concerns, incomplete repairs upon pickup, and occasional communication gaps, as mentioned directly in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"I would not trust my car to anyone else because of the customer service and the quality of work. Nobody wants to get in an accident or have their ..." Read more

"... quality that exceeded my expectations. Furthermore, the wait time was even shorter than I had been told, which demonstrates their commitment and efficiency. ..." Read more

"... replaced with exact alignment to the other panels and the paint blended in as if it was the original. I was very impressed with the entire job." Read more

"... I would recommend Shay and her team to everyone. The process was very smooth. Plus they finished my car the same day! I promise you will not be disappointed. She really ..." Read more

"Yes they did and the repair was finished so fast it was unbelievable."

"I got my Tahoe back about a week earlier expected"

"... repairs. Super convenient around my time and schedule. Super fast turnaround and clean work. Even the spots that were missed will be taken care ..." Read more

"My vehicle was ready 7 days prior to the estimated return date."

"My vehicle was ready before the scheduled time!"

"Service members kept me updated without me having to contact them."

"Kept us updated on the work being performed. Very professional and the process was smooth and ..." Read more

"Every step if the processed I received a text message, emails and calls"

"... shop and this was a completely organized experience. The communication was frequent. I felt that my new vehicle was in great hands. Thank you Shay embodying peace in the middle of a ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"I would not trust my car to anyone else because of the customer service and the quality of work. Nobody wants to get in an accident or have their ..." Read more

"... quality that exceeded my expectations. Furthermore, the wait time was even shorter than I had been told, which demonstrates their commitment and efficiency. ..." Read more

"... replaced with exact alignment to the other panels and the paint blended in as if it was the original. I was very impressed with the entire job." Read more

"... I would recommend Shay and her team to everyone. The process was very smooth. Plus they finished my car the same day! I promise you will not be disappointed. She really ..." Read more

"Yes they did and the repair was finished so fast it was unbelievable."

"I got my Tahoe back about a week earlier expected"

"... repairs. Super convenient around my time and schedule. Super fast turnaround and clean work. Even the spots that were missed will be taken care ..." Read more

"My vehicle was ready 7 days prior to the estimated return date."

"My vehicle was ready before the scheduled time!"

"Service members kept me updated without me having to contact them."

"Kept us updated on the work being performed. Very professional and the process was smooth and ..." Read more

"Every step if the processed I received a text message, emails and calls"

Jennifer (Toyota owner) reviewed 8/6/26

They did a great job and I really enjoyed working with James. He was very professional and friendly.

Nichole (Honda owner) reviewed 8/6/26

Ladonna (Nissan owner) reviewed 8/6/26

I had a professional and courteous 1 meeting with the staff. On pick up the same, everything has met my expectations!

Have in the past and will do in the future

Wonderful experience! Fast, Efficient, Professional and conveniently located!

Letha (Nissan owner) reviewed 8/5/26

Everything looks great

Billy (RAM owner) reviewed 8/4/26

outstanding work.

I am totally content, with the work, that was done. And supervise by Mr. James Smith. Job, we'll done...

It was an outstanding job, i totally recommend the company.

David (Toyota owner) reviewed 8/4/26

Just want to say everything was great

Servis was good and fast

Teara (Kia owner) reviewed 8/3/26

Definitely would recommend to anyone who needs their car repaired.

Angie, was super amazing! She was absolutely the best! I was well informed of my vehicle’s status at all times. Communication was above and beyond. Very thankful to Angie and the team!

Customer service was amazing! I never had to guess the status of my vehicle as I always provided with updates. Angie is amazing!

Elizabeth (Ford owner) reviewed 8/3/26

Ivory (Cadillac owner) reviewed 8/3/26

Outstanding customer service!

Laymon (Dodge owner) reviewed 8/3/26

I had a wonderful experience with Caliber Collision.

Brandon (Mercedes-Benz owner) reviewed 7/31/26

Shay was great from start to finish. All of the staff that I dealt with were knowledgeable, friendly, and courteous. Great service all around!

Kimberly (Chevrolet owner) reviewed 7/30/26

They did a great job! I have no complaints.

They did a great job and I’m satisfied with the work they accomplished.

The customer service was great!

Tammie (Chevrolet owner) reviewed 7/30/26

Another location maybe.

Customer service was horrible.

HORRIBLE.

Vivian (Dodge owner) reviewed 7/30/26

Yesterday was my first day washing it cause I didn’t know when I could

I was kept up to speed on everything

Israel (Chevrolet owner) reviewed 7/29/26

Janice (Honda owner) reviewed 7/27/26

Jason (Ford owner) reviewed 7/27/26

License plate frame did not get fixed and no attempt to flatten license plate. Lady at front desk was rude and non customer service oriented. Scratch on truck but was told it was already there

Marcia (Ford owner) reviewed 7/24/26

Shequita (Chevrolet owner) reviewed 7/23/26

Jennifer (Toyota owner) reviewed 7/17/26

Employees were great

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view more shops in: Cedar Hill | 75104

You have the right to choose where to fix your vehicle. Your auto insurance company cannot require you to go to a particular auto body repair facility.

Caliber - Duncanville

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Duncanville

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (10,415)

9,116 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 1.5/5.0 -

Repair Quality - 2.0/5.0 -

Customer Service - 1.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?