Caliber - Eagan

4.8 (2,866reviews)
97%
1399 Towncenter Drive,  Eagan,  MN  55123
See Photos
Instant Estimate
Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (2,866)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as excellent, leaving vehicles looking brand new. The team received high marks for professionalism, friendliness, and genuine care. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Many vehicles were completed ahead of schedule, which was a pleasant and recurring surprise. Customers also noted the added touch of interior and exterior detailing as going above and beyond. A few customers mentioned concerns around repair quality inconsistencies, automated text accuracy, and occasional lapses in follow-through on commitments, reflecting areas customers felt could be improved.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... employees who genuinely care about you and your concerns. Repair work was excellent. Provided thorough and quick estimate. Provided updates on status of work being done. I ..." Read more
"... and concise. All paperwork was explained in detail. The completed work was outstanding. When I picked up my vehicle it sparkled as though new. I couldn't be happier ..." Read more
"... professional, friendly, and attentive to detail. My car looks fantastic, and the mechanical repairs were completed thoroughly and correctly. It is clear that the team ..." Read more
"... service out of this world. You dont see that any more. The technician buffed the side of my car free of charge., now thats customer service above and beyond! Thank ..." Read more
"The turnaround was fast, but the bumper had defects and poor fitment. If this wasn't an insurance repair I'd be more upset."
"Great service and customer experience. Vehicle was repaired ahead of schedule. Updates on progress of repairs was great."
"Kept being informed all the time and got it done a week ahead of schedule. Thank you very much."
"... professional, very organized office, excellent communication, completed my repair ahead of schedule and returned my car in spotless condition and much cleaner than how I brought ..." Read more
"Unanticipated delays. Promised Wednesday, then Thursday, then Friday, then Monday, then Tuesday."
"There were some delays but I was always notified ahead of time so there was absolutely no frustration. It was a ..." Read more
"... Caliber did an excellent job! Easy to work with. Texted me updates along the way. Very friendly and very thorough! My car accident was very frustrating - working with ..." Read more
"Communication was excellent throughout, and my vehicle looks amazing inside and out. Thank you for taking the extra time!"
"... everyone I came in contact with was. I loved how the team communicated with me daily and helped me to understand what was going on. It was a wonderful experience" Read more
"The communication on progress of repairs was excellent, timely, and accurate. The repairs were done in a timely manner, ..." Read more
"Dont send automated messages with a week earlier finish date. No reason for them when the service person keeps ..." Read more

Likely to Recommend

Repair Quality

The SUV looks like new!

Customer Service

Insurance was terrible to deal with but you all were so helpful and great.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Eagan,Mn shop offered to pay for rental car for 7 days after the truck had to go back there for repairs damaged in delivery back to Ham Lake shop. Reached out 3X and said they would pay for it. Still waiting to be paid . Refused to take it out of the deductible.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Communication with staff was excellent. Everyone was pleasant and kind. You all did good work.

Likely to Recommend

Repair Quality

Caliber in Eagan is always the best. Super friendly, way more “on it” than any other operation that I’ve had the displeasure of meeting. Very rarely do you receive the proactive and advance calls of this nature and they tend to fall on the side of “your car’s read early” which is wild.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Got me in and got me out in a timely manner! Staff was very knowledgeable!

Likely to Recommend

Repair Quality

Everyone was so easy to work with, work was done quickly and I was kept updated. I especially want to thank W St Paul Cslibur for helping me in a difficult situation regarding my inability to drive. That was very much appreciated.

Customer Service

See previous comments

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It looked so good, brand new basically! The team was very communicative and nice throughout the process as well. Will definitely recommend!

My Experience

Everything was explained well, estimate time of completion was less than expected and I appreciated every update! You made it easy to add on more tires- the whole process felt easy when I was expecting daunting. Thank you to Jesse and the entire team!

My Experience

Really good job.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Perfect paint job.

Customer Service

Awesome crew. Did great work and kept me updated throughout the process.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber made the process easy and also helped to solve an insurance and rental car issue. The various staff that helped us at each step were professional, helpful, and friendly.

Likely to Recommend

Repair Quality

Well done and professional

Customer Service

Handled everything easily and professionally

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 2,866

Nearby Caliber Collision Auto Body Shops

Auto body shops nearby

view more shops in: Eagan  |  55123