Caliber - Elk Grove - Elkmont East

4.8 (3,952reviews)
96%
9141 Elkmont Way,  Elk Grove,  CA  95624
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,952)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, with frequent text and phone updates keeping customers informed throughout the process. Timeliness was widely appreciated, as numerous repairs were completed ahead of schedule. Staff were described as friendly, professional, and empathetic. Customers also valued the added touches of interior cleaning and detailing. A few customers noted improvement opportunities including paint quality concerns, delays in completion, and incomplete repairs at pickup, as shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... happy with the repairs before closing things out, and the quality of the work exceeded my expectations. Its clear they genuinely care about their customers ..." Read more
"They did a great job! You can't tell my car ever had an accident. The staff are amazing and kind. I felt so well taken ..." Read more
"The repairs were high quality, the staff was friendly, efficient, and professional throughout. I was very ..." Read more
"I was extremely impressed with the work done on my car and also my contact person at Caliber that kept me informed of every step of ..." Read more
"Like I said, the back of my car looks fantastic. Im so happy with it and the inside of my car looks fantastic ..." Read more
"They did great. Everything looks good and it was done before a schedule. Thank you guys"
"My vehicle was expertly repaired and ready well ahead of schedule."
"Vehicle was ready 4 days prior to the original estimate."
"... keeping me updated with my car repair. I am glad it only took one week instead of two weeks that was estimated. Very satisfied overall." Read more
"My car came out perfectly and ahead of schedule! I was updated along the way! Couldnt have asked from ..." Read more
"... with getting my vehicle back to factory condition. The communication was absolutely the best Ive ever dealt with. I would recommend anyone and everyone ..." Read more
"I like the fact that I was always being told the status of parts being ordered, and repair process. There ..." Read more
"I knew exactly where my vehicle was in the process the entire time. No surprises and phenomenal communication."
"The communication was great! Everyone helped me along through the process and answered all my questions. ..." Read more
"Yes, regular updates appreciated, letting me know things stayed on track. So much better than other shops ..." Read more

My Experience

Pete explained each piece that needed to be repaired and kept me in the loop during the repair process. I am SO glad that AAA referred me.

My Experience

The repair was completed in a timely manner and was completed up to a high standard. The car was returned in amazing condition and they communicated the whole way. Great job.

Likely to Recommend

Repair Quality

Service professional seems impatient to finish conversation with me in rush. More clarification on work was desired.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was fast and they did a good job.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Taren had excellent customer service and communication with us during the service. The car looked great when we picked it up!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everybody was friendly. The work was completed timely and the car came back to us without the inside and outside cleaned and washed.

My Experience

Outstanding work, very please with the outcome

Likely to Recommend

Because of my experience with Caliber Collision, I would definitely recommend the shop.

Repair Quality

I was very impressed with the quality work and how fast it was done.

Customer Service

Customer service was awesome and they kept me informed about the work progress.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Nice job! My car looks brand new again. Really loved the staff too! Teran was awesome to work with.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did a wonderful job

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Taren was thorough, kind, professional, and was extremely consistent with updates and communication throughout the repair process. The experience was flawless and the entire team was amazing.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

There was misinformation given about how long the repair would take when I was deciding on when to drop the car off for repair. Days before the drop off-office worker told me over the phone that it would take at least one week to repair. When I was physically dropping off my car the agreed upon morning of-the adjuster said it could be ready in 4 days. I already had an out of town trip planned and was scheduled to be gone a week. Adjuster said if I did not pick up the car within 24 hours of completion I’d have to pay additional days of the rental car out of my own pocket. The adjuster did his best to accommodate the misinformation and I was able to return from my trip on the planned date in time to accommodate the 24 hour pick up window. They did a thorough job on the repair.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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