Caliber - Elk Grove - Elkmont West

4.9 (3,836reviews)
100%
9131 Elkmont Way,  Elk Grove,  CA  95624
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In operation 29 years, 13 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,836)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, thorough communication, and impressive timeliness. Many highlight the professionalism, friendliness, and attentiveness of the staff, noting they were kept informed at every stage of the repair process. Repairs are frequently completed ahead of schedule, with vehicles returned in outstanding condition - often described as looking brand new. Customers appreciate the stress-free experience, transparency, and the team going above and beyond. A few customers noted areas for improvement directly from their feedback, including proactive status updates, more thorough quality control checks before vehicle release, and ensuring all parts are properly reinstalled prior to return.
AI-Generated from reviews written in the last 12 months
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"... responsive, and kept things moving as best as possible. The repairs were done thoroughly and with great attention to detail, and I always felt informed and respected as a customer. ..." Read more
"... followed through, communicated professionally, and ensured everything was resolved appropriately. I appreciate their responsiveness and commitment ..." Read more
"... 2016 Toyota Tundra was pleasant and stress free. The quality of the repair was excellent." Read more
"... impeccable, I asked coworkers to tell me where he occurred. Nobody could find it. Thats how well the job was done. Thank you." Read more
"Looks like the vehicle was never in an accident."
"My vehicle was completed a week before it was scheduled to be completed. Saved me a week of car rental."
"It was done a day before I was promised"
"... was professional, helpful, courteous, and human. Vehicle was repaired days before the estimated complete date, which saved me money for an expensive rental I needed ..." Read more
"... updated as to the repair progress. The carvwas actually completed a few days ahead of the initial estimated date. Happy to recommend Caliber Collison should you need ..." Read more
"My vehicle was completed and ready for pick up before the anticipated date."
"... excellent job throughout the entire repair process. From communication to workmanship, their team was professional, transparent, and genuinely supportive every step ..." Read more
"... insurance and rental car couldnt have gone smoother. Communication w myself and insurance was clear and with quick execution. Excellent Service, high technical expertise and ..." Read more
"They kept me informed and called to discuss issues that delayed the process. They answered all the questions ..." Read more
"The service was great ! Communication was always happening the repair was fast . Overall a awesome job"
"The communication was great and the service was completed on time."

Likely to Recommend

Repair Quality

Todd and Susie were very helpful during my time of need. I also like that they texted me to keep me updated on my vehicle. I would refer you to family and friends.

Customer Service

Todd and Susie were very helpful during my time of need. I also like that they texted me to keep me updated on my vehicle. I would refer you to family and friends.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

None

My Experience

Very prompt on the update to car repair and it is pretty fast. Having someone able to drive and pick me up is great too. Charles was friendly and detailed on the process. Both the drivers were great too.

Likely to Recommend

Repair Quality

Awesome work! Communication was on point Complete smooth process

Customer Service

Great communication

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would recommend 100% to charles

Repair Quality

I personally want to thank you Charles for being the kindest person. He personally always come to me and always updated me about my vehicle situation and he would always make sure that I dont take stress. I will appreciate his time and effort. Thank you so much Charles for your help during my hard time. And he made my car brand new I would recommend 10/10

Customer Service

Very good customer service, everyone was great

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They gave me a great quote, gave me a ride home and quickly finished my repair. I would highly recommend them!!

Likely to Recommend

Repair Quality

They were quick, courteous and reasonable!! Will defensively use them again if needed.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

I would recommend Caliber to both friends and family.

Repair Quality

The entire process of repairing my 2016’ Toyota Tundra was pleasant and stress free. The quality of the repair was excellent.

Customer Service

Very friendly and helpful, my estimator was knowledgeable and professional. The front office staff was courteous and prompt.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Charles is very nice

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Caliber provides excellent customer service. Coordination with insurance and rental car couldn’t have gone smoother. Communication w myself and insurance was clear and with quick execution. Excellent Service, high technical expertise and great communication. Best repair shop.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a great job best part is they inform u everything they gonna do

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Posted the wood on social media told all my friends about the shop

Repair Quality

As I mentioned the specific type of craftsmanship that it required to fix my aluminum body with impeccable, I asked coworkers to tell me where he occurred. Nobody could find it. That’s how well the job was done. Thank you.

Customer Service

The professionalism from the front desk to the POC was much appreciated. My F-150 being an aluminum body, requiring a specific kind of craftsmanship. I couldn’t be more pleased with the finished product.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Well done! Looks better than new!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Super quick communication and everything was explained very clearly. Staff was friendly and helpful. Would definitely come back or recommend to friends and family!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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