Caliber - Ephrata
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great communication and availability for updates on my repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good job...pleasent employees...
My Experience - 5.0/5.0 -
Really appreciated all the communication and timely matter. Very upfront about everything and work fast and hard. My car when I picked up didnt even realize it was mine. It was cleaned and smelt great too that was a nice bonus. Really appreciate the team that worked on my car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome job
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs looked and functioned good as new
Customer Service - 5.0/5.0 -
Great communication!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great communication, turnaround and quality. Arthur was outstanding.
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Caliber Collision was not my original body shop of choice. I chose them because it was within insurance network. However, they did such a wonderful job, how could I not spread the word?!
Repair Quality - 5.0/5.0 -
Has my car looking brand new. You'd never be able to tell it was in an accident.
Customer Service - 5.0/5.0 -
Despite staffing issues, they did a wonderful job repairing my car, dealing with the insurance companies and car rental company. They also called me to update me along with way!
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My experience with your shop was terrible from beginning to end. Communication was extremely poor throughout the entire process. The only reason I was able to get any updates was because I repeatedly called to check on my vehicle. The text message updates I received were completely unreliable and ultimately useless. I was first notified that my car would be ready on Friday the 26th. Then the date changed to Monday the 29th at 4:00 PM for pickup. Based on that information, I returned my rental car on Saturday, expecting my vehicle to be available on Monday. When Monday came, I received no phone call, no update, and no communication from your staff. At the end of my shift, I called and spoke with my technician—whose name I was never even given—and was told the vehicle would be ready by the end of the day but that it would be better to pick it up the following day. The next day, I received another text message stating the vehicle would not be completed until Thursday. Again, there were no phone calls or explanations. Then Thursday became Friday, according to the text messages, and once again I received no communication. After the weekend passed with no updates, I called on Monday extremely frustrated because I had been left without a vehicle and had no idea what was going on. I was then told that my car had actually been completed and available for pickup since Thursday, June 4th. I could not believe it. No one had called me to let me know my vehicle was ready. To make matters worse, when I finally picked up the vehicle, the quality of the repair work was unacceptable. One side of the car is noticeably darker than the other, the front bumper looks poorly repaired, there are scratches on the opposite side of the vehicle that were not there before, and my trunk no longer opens at all. Between the lack of communication, the inaccurate completion dates, the inconvenience of being without transportation, and the poor quality of the repairs, this has been one of the worst customer service experiences I have ever had. I expect these issues to be addressed.
Customer Service - 0.5/5.0 -
My experience with your shop was terrible from beginning to end. Communication was extremely poor throughout the entire process. The only reason I was able to get any updates was because I repeatedly called to check on my vehicle. The text message updates I received were completely unreliable and ultimately useless. I was first notified that my car would be ready on Friday the 26th. Then the date changed to Monday the 29th at 4:00 PM for pickup. Based on that information, I returned my rental car on Saturday, expecting my vehicle to be available on Monday. When Monday came, I received no phone call, no update, and no communication from your staff. At the end of my shift, I called and spoke with my technician—whose name I was never even given—and was told the vehicle would be ready by the end of the day but that it would be better to pick it up the following day. The next day, I received another text message stating the vehicle would not be completed until Thursday. Again, there were no phone calls or explanations. Then Thursday became Friday, according to the text messages, and once again I received no communication. After the weekend passed with no updates, I called on Monday extremely frustrated because I had been left without a vehicle and had no idea what was going on. I was then told that my car had actually been completed and available for pickup since Thursday, June 4th. I could not believe it. No one had called me to let me know my vehicle was ready. To make matters worse, when I finally picked up the vehicle, the quality of the repair work was unacceptable. One side of the car is noticeably darker than the other, the front bumper looks poorly repaired, there are scratches on the opposite side of the vehicle that were not there before, and my trunk no longer opens at all. Between the lack of communication, the inaccurate completion dates, the inconvenience of being without transportation, and the poor quality of the repairs, this has been one of the worst customer service experiences I have ever had. I expect these issues to be addressed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
INCREDIBLE SERVICE!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Car looks perfect again. Thanks for keeping it an extra day to ensure your high standards were met—good decision, and I appreciated that communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The group at the Ephrata location has treated us great. Sadly our vehicle was damaged twice but we knew we’d have caliber collision take care of our vehicle no questions asked. Very good with communications! Highly recommend.
Likely to Recommend - 5.0/5.0 -
Great service and quality work.
Repair Quality - 5.0/5.0 -
Very pleasant experience with a very knowledgeable staff. The repairs were flawless and the extra time they take washing and cleaning the car is above and beyond.
Customer Service - 5.0/5.0 -
Very pleasant experience with a very knowledgeable staff. Great with communication and schedules.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The work done was good, the time that it took to do it kept getting pushed back due to “delays”
Customer Service - 4.0/5.0 -
I do appreciate the texts with information. There was a lot of delays in different departments that kept pushing back when my car would be ready
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything went smoothly
Likely to Recommend - 5.0/5.0 -
All ready mentioned to others the great job!
Repair Quality - 5.0/5.0 -
Great Job!