Caliber - New Holland

4.8 (1,576reviews)
97%
131 Jalyn Drive,  New Holland,  PA  17557

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,576)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs was a standout, with numerous customers noting their vehicles looked brand new upon return. Timeliness was largely commended, with several customers pleasantly surprised their vehicles were completed ahead of schedule. Friendly, professional, and accommodating staff received repeated recognition. A few customers noted delays due to backordered parts or unforeseen circumstances, though most acknowledged these were communicated clearly and handled professionally. Isolated concerns included a chemical smell post-repair, fitment issues, and inconsistent update frequency. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
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"My car came back nicer than when I dropped it off. Everyone was friendly and helpful and the communication ..." Read more
"The repair work was timely, communication was very clear, and the entire team was kind, supportive, and professional. ..." Read more
"... fantastic. They were able to get my car done early and it looks absolutely perfect. We had a trip planned and we needed my truck back ..." Read more
"Vehicle looks good as new! They kept me updated frequently through the process and got the work done in a timely ..." Read more
"Caliber Collision did a great job at fixing my truck. They went the extra mile and even detailed the entire vehicle. Great job and great team."
"I loved that they gave me updates and they got the repair done faster than they said they would! Youd never know my car had damage, would highly recommend"
"We were delighted that the vehicle was finished early by two days."
"It was not ready until end of day, 4 days later than expected so I couldnt get it or return my rental car until ..." Read more
"Not Calibers fault but backordered parts"
"The first parts didnt fit., so they had to reorder. They got it done a day before I really needed it. The Quality of the work was great!"
"Communication was great. Never had to call in and even ask what was going on or how long."
"... important to me besides the excellent workmanship it the fact you keep me appraised of what is going on with my vehicle." Read more
"First time Ive ever been updated by a repaird shop at every step of the process."
"... out. I loved how you guys handled the insurance. The text message updates throughout the process were very comforting to know what the status was. Thank you SO much!" Read more
"Everyone is so kind but communication could be better"

My Experience

I was kept up to date on how my car repair was progressing.

Likely to Recommend

Repair Quality

Customer Service

Repair was done beautifully.

Returned Clean

Likely to Recommend

Repair Quality

The car looks great!

Customer Service

There was a lack of communication - I always had to seek out the info. I was pretty frustrated with how informed I was in the process.

My Experience

Great experience overall

Likely to Recommend

Repair Quality

Everything went very smoothly, color match is great

Customer Service

Good communication

My Experience

They were very professional. I absolutely loved the updates and they will not return your car unless it is 110%. They didn't quit when I thought it wasn't possible. I am forever grateful and happy with the outcome.

Likely to Recommend

I will tell everyone about this place. Staff are really pleasant too

Repair Quality

Quality is at 100%

Customer Service

I absolutely loved the updates, very professional and honest

Likely to Recommend

Absolutely!

Repair Quality

Customer Service

Everyone is polite and friendly. I was extremely pleased with them and would go back again if a need occured.

Returned Clean

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Repair Quality

My repair looks like new They did a fantastic job and very accommodating I give them a 10+

Customer Service

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Repair Quality

Fitment was poor, the car was damaged, inspection not renewed as told would be, battery very low when returned

Customer Service

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Repair Quality

The work was well done.

Customer Service

The staff was very professional

My Experience

Great service. Quality care.

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Repair Quality

Outstanding service and quality.

Customer Service

Returned Clean

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Repair Quality

Car looks and runs well. Some small imperfections but thats expected. Very friendy and professional service. Ben was very thorough going over all the work done.

Customer Service

Professional and friendly

Returned Clean

My Experience

Staff was friendly and patient with my questions.

Likely to Recommend

It was close, convenient and had good communication.

Repair Quality

I had questions and the staff patiently and thoroughly answered them

Customer Service

Excellent- see my response to question #1

Returned Clean

My Experience

Love this place they fixed our car before and we were soo happy with it and now doing it again looks like new car they do amazing work went to pick up and it was very clean inside and out!!!

Likely to Recommend

Repair Quality

Car looked excellent and new!!! Was clean in and out and I appreciate they text and keep contact with you during process

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

My Experience

My Experience

Everyone was so helpful, courteous, and professional. I never felt like I being condescended to and every step of the service was carefully explained. I really appreciated all the updates on the service, and most importantly the final outcome of my car! Everyone was great, absolutely everyone! Thank you - you all are a great team and one could tell you enjoyed your jobs and working for Calliber!

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean