Caliber - Fairview Heights
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was extremely caring of my needs, even giving me a ride home after dropping my car off for repair. Friendly service and very professional!!!
Likely to Recommend - 5.0/5.0 -
same as the previous question
Repair Quality - 5.0/5.0 -
Excellent customer service is the key to this business. The staff are one the most considerate, knowledgeable, competent group that I have ever dealt with in the O Fallon / Fairview IL area. The final outcome of my 2014 Ram 1500 shows their professional work. I love it and will always recommend this group for any repairs. My truck is proof before and after.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend this shop 100%
Repair Quality - 5.0/5.0 -
Bruce has the BEST customer service!!! He made sure he kept me updated on the status of my vehicle. He even inspects the vehicle with me before I left the lot. My vehicle looked AMAZING!!!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job but took longer than I expected for small repair.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 2.0/5.0 -
I was informed that my repair would take 2 weeks to. Complete. That time frame worked well with my schedule. I was upfront with Carl and Bruce that I needed the car returned by Thursday because I was transporting students out of state friday morning for camp. The great news was the car was completed by Thursday evening. The bad new was my insurance carrier had not ok the supplement that your company had submitted. I was ask if I would call my insurance carrier to help with the process. I was happy to help. Thursday afternoon around 3:00 pm I contact with my agent they informed me they just received the supplement document from you company and they could not get it approved by Thursday close of business. After several phone conversations with Bruse I was informed that car was done but it could not be released until the balance was paid by the insurance company. At that moment I realized my car would not be released because of something out of my control. I secured optional transportation to take the kids to camp. I not an expert in your industry but I believe the supplement charges were sent late to my insurance carrier. If adequate time would have been given for processing the paperwork your company would have been payed and I would have had my car on time. I also want to say your employee's were kind on the phone each time we talk. The repair was great except for one item I will bring to the action of your shop. I would appreciate a phone call. At this time I would not recommend your company to friends and family. Have a great day.