Caliber - Fayetteville - Bingham Rd

4.8 (1,016reviews)
96%
1779 Bingham Dr,  Fayetteville,  NC  28304
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,016)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for professionalism, friendliness, and genuine care for customers during stressful situations. A standout highlight across reviews was the proactive communication through daily or regular text message updates, keeping customers informed at every stage of the repair process. Many customers were pleasantly surprised that repairs were completed ahead of schedule. A few customers noted isolated concerns such as minor post-repair issues, delays in some cases, and one instance of a rude staff interaction, as mentioned directly in their feedback. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"Caliber is absolutely the best repair shop in Fayetteville. I was extremely nervous about trusting anyone to ..." Read more
"The repairs was amazing literally looks brand new I love it"
"I recently had work done to my car and the work was excellent! They did a great job and I recommend everyone to bring any car service ..." Read more
"... van hitting my truck. The Caliber Collision team did a fantastic job of removing and redoing the paint to make it look new again. They also replaced damaged ..." Read more
"My vehicle looks fantastic outside and in! The job was so well done you cant tell what happened to my suv. And the complimentary detailing on the ..." Read more
"professional and proficient , repairs were completed in a timely manner ahead of schedule . Commutation about the entire process was clear ..." Read more
"Accurate estimate; Excellent work; completed sooner than estimated and for slightly less than estimated. What more can you ask for."
"Completion date kept getting pushed out further. Was unable to work for almost 3 weeks."
"Staff was pleasant, extremely nice, and attentive. The work was completed in a timely manner that exceeded my expectation. Very satisfied and will refer that ..." Read more
"Working with Caliber was easy and fast! They were in constant contact and I was never wondering where at in the process ny car was. 1010 would recommend."
"Great customer service. Great communication with updates or if I called to ask questions. Great job fixing the damage on my car. ..." Read more
"Caliber did not inform when estimate of repairs had increased. I would have liked some notice of additional repairs ..." Read more
"My experience with Caliber Collison was amazing. I love how you texted me on the repair updates throughout the process. Also, you did such an amazing job on ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Patrik was very helpful and had great communication regarding updates on my vehicle and working with me and my multiple claims. My vehicle looks like brand new and I'm very happy with the outcome!

Likely to Recommend

Repair Quality

Customer Service

Consistent and timely communication!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job, professionalism and timely.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looks brand new! Incredible job!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Repairs look great and were speedy. Staff was very helpful and professional. Paul went above and beyond in customer service. He has a very up-beat, professional, and friendly personality/demeanor.

My Experience

This team communicated consistently and never left me uninformed! Great team! Amazing work done!

My Experience

Great place to get your vehicle repaired. The customer Service is excellent! They keep you well informed and up-to-date on your vehicles status on a daily basis. I've had 4 vehicles repaired here over the past 12 years amd have completely satisfied with the service..

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team was outstanding. I was kept informed of the entire process. I would recommend the Caliber yeam to anyone needing that service.

Likely to Recommend

Repair Quality

Great work and very professional. Had a small issue and the manger took care of it. I would recommend the shop to my friends and associates. Again great job

Customer Service

Outstanding job. Very professional and kept me updated throughout the whole process. I would recommend the team to friends and associates

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I’m more than satisfied. Great customer service.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Patrik was awesome. He sent updates regarding my vehicle which I really appreciated. I don’t know everyone’s name that worked on my vehicle, but it looks great. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Very professional

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff was great kept me notified and updated throughout the process of the repairs. Easy drop off an easy pick up. If needed I will be a return customer.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Forgot to tighten the battery terminals

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The customer service was excellent and the team was very informative and helpful. They repaired my car in a timely manor, kept my informed and even cleaned my car before giving it back!

Customer Service

Team was very professional and helpful. They kept me up to date with timelines and how repairs were going. Would definitely recommend!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Made my car look brand new again! Great communication & updates everyday!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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