Caliber - Forest Lake
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great service as always. Done sooner than expected but too.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Faster than expected. Very friendly, professional and thorough.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication was great and work looks good from what I can tell.
Customer Service - 5.0/5.0 -
Customer service and communication was great.
Returned Clean
My Experience - 5.0/5.0 -
Thank you so much for making our family car look just like new. Outstanding service from the front desk to the highly skilled staff in a timely manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience! Thank you very much for making this such a smooth experience.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was pleasantly surprised by the amount of customer service we received!! Also, the professional support!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional!!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks for the rapid response and quick service.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing service!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looking for final invoice from Enterprise Rental. ???
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good communication, friendly made everything very easy for me
Customer Service - 5.0/5.0 -
The text messages with updates were very helpful as phone calls are harder with the job I have
Returned Clean
My Experience - 0.0/5.0 -
My experience with Caliber Collision in Forest Lake MN was absolutely terrible. I brought my vehicle to them after being involved in an accident. At the time of dropping off my vehicle, the service advisor, Jill walked out to look at the damages, I tried explaining and showing everything, she didn’t take any notes only took a couple pictures but assured me “no worries” and they would let me know. A full week went on with NO direct communication from them and then I get an automated text saying my vehicle was done. I called Jill, she said all was fixed except for our damaged wheel, due to insurance company denying it. I asked why she didn’t notify me and she said she didn’t need to. After I then called my Insurance company they stated Jill had never even contacted them about the wheel damaged and they were also never notified. Jill then communicated to us that Caliber doesn’t deal with wheels or tires, and she proceeded to tell my insurance company that my wheel damage was not caused by the accident I was involved in. As I am trying to get my vehicle resolved Caliber continued to harass us on getting our vehicle paid for and picked up prior to it actually being completed. My vehicle is now at a different shop being fixed along with correct Calibers terrible works, loose rear bumper, dent still visible etc. Their communication is terrible! They were not honest, pushy when they said they were done and lacked empathy. I would never use this shop if you expect customer service and quality. I will do everything in my ability to make sure everyone locally I know or come across is aware of those people and how they operate.
My Experience - 5.0/5.0 -
Listened and was very informative with any questions I had.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 2.0/5.0 -
Some concerns with seal in trunk had a recent heavy rain and water leaking into trunk
Customer Service - 2.0/5.0 -
Not as much communication as other locations
Returned Clean
My Experience - 0.0/5.0 -
Air conditioning is not blowing cold air My radiator was not filled with antifreeze and not sure if there’s a problem with it yet it smells like antifreeze when it’s warm or gets hot so this needs to be resolved. Also, I think they need to replace the radiator to. The customer service there is not the best that needs. Also looking at your company needs to do a research on that location.
My Experience - 5.0/5.0 -
The little work I had done was phenomenal Give everyone raises
My Experience - 5.0/5.0 -
I was told it would be done 4/6 and it was! The car looks fabulous! Kuddos to Jill in Service. She kept me informed every step of the way and was very patient with all my phone calls. Awesome customer service 😊
My Experience - 5.0/5.0 -
Very professional on time. Good job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional