Caliber - Ham Lake

4.9 (3,549reviews)

98%

(763) 413-1323

13819 Johnson St. NE, Ham Lake, MN 55304

98%

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13819 Johnson St. NE
Ham Lake, MN 55304

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About Caliber - Ham Lake

See Photos

13819 Johnson St. NE
Ham Lake, MN 55304

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (3,549)

Sort By:
Newest
Rating

2,940 Customers Rated

5 Stars

75.5% Complete

(2678)
4 Stars

5.3% Complete

(188)
3 Stars

1.1% Complete

(38)
2 Stars

0.4% Complete

(14)
1 Star

0.2% Complete

(8)
< 1 Star

0.4% Complete

(14)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs receives high marks, with numerous customers noting their vehicles looked brand new upon return. Timeliness is a standout strength, as many repairs were completed ahead of schedule, often surprising customers pleasantly. The team is widely described as friendly, professional, and knowledgeable. Customers also frequently express delight at the unexpected bonus of having their vehicles detailed inside and out. A few customers noted isolated concerns around alignment, delays due to parts availability, and occasional communication gaps, reflecting direct feedback shared by those individuals.

Select to learn more

Service Quality
Timeliness
Communication

"... along the way about the progress of the repairs. The car looks great! Its a pleasure to work with people who take their job seriously and who treat their ..." Read more

"... very frustrating situation feel nearly effortless. Staff were kind and knowledgeable and kept me updated through every step. Fantastic shop!" Read more

"Car was returned in excellent condition, repairs look great. The attention to detail was fantastic, what really blew us away was the interior, you detailed ..." Read more

"Excellent service and communication through the process. Definitely would work with this company again."

"... Kept me updated during the entire process and was done earlier than expected." Read more

"Repair looks great and was completed faster than expected."

"Although took longer than expected, and price went up $1k. They did their best to keep price down and fully ..." Read more

"Promised Wed... pi ked.ip Thursday. Over 3 weeks NO car!"

"... Notified me every step in the process of repairs. Vehicle was completed ahead of schedule." Read more

"Best communication I have ever seen"

"Caliber collision did an exceptional job of keeping me informed daily on the progress of my car repair. It made me feel at ease that I would have my car ..." Read more

"Received texts messages throughout the process that kept me updated."

"Great communication, warm welcome, great updates, accommodated my schedule, detailed my messy car!! ..." Read more

"... It was a disruptive way to handle the situation. Communication should have indicated that our 3 week delay to retrieve the car would be a problem. We were disappointed ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... along the way about the progress of the repairs. The car looks great! Its a pleasure to work with people who take their job seriously and who treat their ..." Read more

"... very frustrating situation feel nearly effortless. Staff were kind and knowledgeable and kept me updated through every step. Fantastic shop!" Read more

"Car was returned in excellent condition, repairs look great. The attention to detail was fantastic, what really blew us away was the interior, you detailed ..." Read more

"Excellent service and communication through the process. Definitely would work with this company again."

"... Kept me updated during the entire process and was done earlier than expected." Read more

"Repair looks great and was completed faster than expected."

"Although took longer than expected, and price went up $1k. They did their best to keep price down and fully ..." Read more

"Promised Wed... pi ked.ip Thursday. Over 3 weeks NO car!"

"... Notified me every step in the process of repairs. Vehicle was completed ahead of schedule." Read more

"Best communication I have ever seen"

"Caliber collision did an exceptional job of keeping me informed daily on the progress of my car repair. It made me feel at ease that I would have my car ..." Read more

"Received texts messages throughout the process that kept me updated."

"Great communication, warm welcome, great updates, accommodated my schedule, detailed my messy car!! ..." Read more

"... It was a disruptive way to handle the situation. Communication should have indicated that our 3 week delay to retrieve the car would be a problem. We were disappointed ..." Read more

Kerri (Honda owner) reviewed 8/4/26

Steffanie (Subaru owner) reviewed 8/4/26

Chad (Honda owner) reviewed 8/3/26

Carlos and team were amazing. Fast and superb work done, great communication, very pleased.

Can't imagine anyone doing it better

I have never "enjoyed" repairing a vehicle until I worked with the team at Caliber Collision

Wonderful human being, kept me informed, great attitude, great experience

Brook/Michael (Honda owner) reviewed 8/3/26

Saad (RAM owner) reviewed 8/3/26

Scott (Toyota owner) reviewed 8/1/26

Anthony (Toyota owner) reviewed 8/1/26

The team was very thorough to make sure all damage was identified and fixed. The repairs were fixed ahead of schedule. They cleaned the inside of my car. That was a bonus I didn't expect, but appreciated.

Cory/Lisa (Chrysler owner) reviewed 8/1/26

Everything was a great experience from working with the woman at the front desk to regular communication with Carlos. Their communication with my insurance company and rental car agency made it a seemless event all around

Hosue (Cadillac owner) reviewed 7/31/26

Thank you for your prompt and friendly service. The updates were greatly appreciated.

Thomas (Kia owner) reviewed 7/31/26

Everything went smooth and efficiently and I was updated daily.

Laura (Honda owner) reviewed 7/30/26

Great job, excellent at communicating timeframe of repairs

Courtney (Ford owner) reviewed 7/30/26

Cathryn (Ford owner) reviewed 7/30/26

There's a paint chip on the right fender, by the bumper, that was not painted and the front end pieces on the right side are not lined up correctly.

When reviewing the work the estimater kept saying, "that's how it was when it came in" to the damaged area of the car to make excuses for the car not being put back together right the first time.

Jon (Jaguar owner) reviewed 7/29/26

Jason (Hyundai owner) reviewed 7/28/26

Joshua (Jeep owner) reviewed 7/27/26

Kim (Ford owner) reviewed 7/27/26

Abigail (Honda owner) reviewed 7/27/26

Chad (Chevrolet owner) reviewed 7/27/26

Andrea (Ford owner) reviewed 7/27/26

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view more shops in: Ham Lake | 55304

It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Caliber - Ham Lake

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Ham Lake

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (3,549)

2,940 Customers Rated

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0 -

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0