Caliber - Coon Rapids

4.8 (3,438reviews)
96%
11585 Robinson Drive,  Coon Rapids,  MN  55433
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,438)

Customers say
Overall Customer Satisfaction
Customers consistently praise the excellent communication throughout the repair process, with frequent updates via text and phone calls keeping them well-informed. The quality of repairs is highly regarded, with many noting their vehicles look brand new or better than before the accident. Timeliness is generally strong, with numerous repairs completed ahead of schedule. Customers appreciate the thorough cleaning and detailing service, often finding their vehicles cleaner than when dropped off. The professional, friendly, and accommodating staff receive frequent commendations for outstanding customer service. While some customers experienced delays due to parts availability or scheduling issues, the proactive communication about these delays was appreciated. A few isolated concerns were raised about paint matching, missing parts, or mechanical issues, but the shop's responsiveness to address these problems was noted positively.
AI-Generated from reviews written in the last 12 months
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"Couldn't be better. It was absolutley fantastic!"
"Could not be more satisfied! Extremely friendly staff and service. Very happy eith results!"
"Outstanding work and customer service! The whole experience was amazing."
"Outstanding service. Outstanding communication. Outstanding experience. Simply OUTSTANDING! You all ..." Read more
"Excellent customer service. Was apprised of all details along the way. Handled everything with my ..." Read more
"Done a day early. I picked it up the next day"
"Just as promised."
"They got it done a few days early"
"My car was repaired one week ahead of schedule. That type of lightning speed is unheard of in the ..." Read more
"It took you guys 3 weeks longer than promised because y'all wrongly assumed my insurance would ..." Read more
"Texting frequent updates on the repair process worked very well!"
"great communication! and frequent updates regarding the repair process, definitely appreciate ..." Read more
"Communication is one of their strengths and greatly appreciated"
"I was told I'd get 1-2 calls a week to keep me updated, yet y'all didn't call me at all whatsoever. ..." Read more
"During the two weeks that my car was there, I never received one courtesy call to discuss updates ..." Read more

My Experience

The communication was great through the whole process, quality of the work was great and the service they got my car back to me was amazing

My Experience

Looks like new! Great job, and fast!

My Experience

My Experience

Looks as good as new

Likely to Recommend

Repair Quality

Customer Service

wonderful service!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I could not be happier with the service and outcome of the repair work. Kevin kept me updated the entire time and delivered the car himself when I was not able to pick it up. we have come here before and will continue to come and will refer new people to you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Great job. Great service.

My Experience

The estimator was very good in his job. Very good interacting with customers

My Experience

Once parts arrived, car was taken care of quickly and the staff was really nice and helpful

Likely to Recommend

Repair Quality

Staff was very kind and attentive. Fixed window in my car and did a great job

Customer Service

Very nice

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber Collision did a great job on my vehicle. I'm completely satisfied. And, I recommend them to anyone that's in need of their services.

Likely to Recommend

I would recommend anyone to Caliber Collision. Especially, if they need work done to their vehicle. What awesome company.

Repair Quality

Caliber Collision did a great job on my vehicle. Bumper looked very nice. Looked like it came from the dealership. I have nothing bad to say about Caliber Collision. Great company.

Customer Service

Great customer service. The staff was very helpful and professional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Smooth. Looks great

Likely to Recommend

Repair Quality

Great job

Customer Service

Great job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Great fast service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The work has not been completed.

Repair Quality

The work is not completed.

Customer Service

The work is not completed. I will let you know when it is done. Thanks.

Kept me Informed?

Yes

Ready on Time?

No

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