Caliber - Forest Park
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My Representative was really kind. He communicated often throughout the repair time of the vehicle. Great problem solver. Inspected the car thoroughly. And please that the vehicle was repaired back to its orginal standards. Again Thanks Guys!!!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Good communication with status of repairs. Would have appreciated a call that the light that did not need repairs was clouded and dingy.
Customer Service - 4.0/5.0 -
Friendly staff.
Returned Clean
My Experience - 5.0/5.0 -
I was very pleased with the completion of my car i was informed of my car every day of what was going on with it Thanks for the great service , Annie B.Scott
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
My satisfaction with the work done on my Volvo during the period 9-13 May, had more to do with communication between Caliber and me than the repair of my car. It was my understanding that if I dropped the car off Monday, 9 May, that I could pick it up on Friday, 13 May. I called my service advisor on Thursday to determine the status of my car. I was told that the car would be ready on Friday. On Friday I called Caliber and spoke with the receptionist. She tod me that there was no one available to answer my question and she would inform the service manager to call me when he was available. At 2:30 I called again and got the same infoation. Going on the assumption that the car would be ready, I turned in my rental car and got a ride to Caliber. When I arrived about 4:00, I was told by the receptionist that the service manager was still in a meeting. Approximately 30 minutes later, the meeting concluded and the service manager appeared in the lobby. I informed him of my concern, and he said he would check on the status if my car. He left the lobby and returned a few minutes later. He said the bumper was being put on the car and should be ready in about 45 minutes. Subsequently, the regional manager came into the lobby and on seeing me he asked how were things going. I replied that I was disappointed. He asked why was I disappoints. I told him that It was my understanding that thre car would be ready Friday afternoon, and now it was after 4:00 and the car was not ready. He said he would check and get back with me. A few minutes later, the service manager told me the car would be ready in a few minutes. I finally received the car on it about 5:30 which adversely impacted my ability to make a dinner appointment. I understand that unexpected circumstances can delay the completion of the repair. However, the inability of Caliber to inform me of the actual time the car would be finished precluded me from making timely changes to my plans for Friday evening . I have had four or five card repaired at Select/Caliber during the past ten years, and I have always been satisfied with the work and attitude of the staff. I expect that when I have future needs for repairs, I will select Caliber.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will not recommend my family anywhere else but here. They have made a life lasting impression on me. The detail and dedication is something anyone would like to see when someone is handling your things. I couldn't just see if I could feel the dedication from each person, especially the person that worked with me one on one, Laser. No offense to every other amazing person there but I would even recommend my family straight to him. I am beyond satisfied.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The customer service is so outstanding, that I can tell that each person genuinely had my best interest for my car at heart, especially Laser. Laser the genteleman I was introduced to took such good care of me, every time I called and asked a question he always had a clear cut answer that I could understand. It felt like as soon as he took my car it was his and he was going to treat myself as he would treat his own car. I have never been to a collision shop before in my life but who knew they would be so pleasant. I will not take my car anywhere else and I would have to keep Laser for every time my car has body damaged. His customer service is unmatchable. He didnt make me worry about my car at all. It felt like my car was in a resort, my car got the best treatment it could ever recieve. Tell Laser I said thank you again. I could thank him every time I seen him. Thank you for hiring him! Thank you all !
My Experience - 5.0/5.0 -
only comment is job well done