Caliber - Fountain Valley

4.9 (3,419reviews)
96%
11528 Martens River Circle,  Fountain Valley,  CA  92708
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In operation 29 years, 27 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,419)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, clear communication, and timely repairs. Many highlighted the professionalism and friendliness of the entire team, with frequent mentions of regular updates via text, email, and phone throughout the repair process. Repairs were often completed ahead of the estimated date, which customers greatly appreciated. The quality of work was frequently described as exceeding expectations, with vehicles returned in pristine, like-new condition. A few customers noted areas for improvement, including occasional repair delays, a desire for more detailed status updates, and isolated concerns about incomplete repairs or vehicle issues after pickup. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"The professionalism and daily updates on my car's progress were excellent. The completed work was done very well with very pleasing ..." Read more
"... friendly, and kept me informed throughout the process. The repair quality exceeded my expectations." Read more
"... everything was handled professionally and seamlessly. Reliable, communicative, and high-quality work. I would absolutely recommend Caliber and would return ..." Read more
"... professional, respectful and communicated status throughout. Work was immaculate and I couldnt be happier. Thank you !!!" Read more
"The vehicle does not feel safe to drive. It started making noises immediately after leaving the parking lot. Waiting ..." Read more
"Repairs were completed within the promised timeframe, even after Caliber found additional issues beyond the initial ..." Read more
"... the end. Everyone was. Professional and helpful. Got the job done before time. The work looks amazing." Read more
"Was pleasantly surprised vehicle repairs were completed before the estimated completion date"
"Let me know the time it was going to take and was earlier than expected"
"It was delayed but the delay was communicated and it was ready by the new date"
"Your staff was extremely polite and helpful. They kept me informed on a daily basis how the repairs were going and did an excellent repair. I cant even tell where ..." Read more
"... than new. Everyone is wonderful so accommodating The communication was excellent right through the whole experience I would recommend Caliber to anyone if needed" Read more
"... initial call to get started, to regular check-ins, clear communication throughout the process, and a smooth finish at the end — everything was handled professionally ..." Read more
"It was informed everyday but feel not enough detail on update."

My Experience

The repair was a little delayed from when originally told but the outcome was outstanding. Greatly appreciated. It's actually worth the wait. Thanks again!

Likely to Recommend

Repair Quality

Really liked the work

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Exceptional

Customer Service

they make sure that i as a customer am satisfied at all cost

Kept me Informed?

Yes

Ready on Time?

No

My Experience

It is the best caliber collision I ever had the staff are all knowledgeable I’m so completely happy and satisfied the manager Christian is the best I could not ask for more very very satisfied

Likely to Recommend

Repair Quality

The service advisor Christian Chavez from day one was very helpful by explaining how the process of fixing my truck was going to be in full detail. Also he called me a couple of times to tell me on which section of the truck was working on.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was very friendly and helpful. I was kept updated on the progress of the repair and it was completed in the promised timeframe

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber Collision have amazing customer service from the front desk to the repair advisor. Christian was awesome, he kept me up-to-date on everything that was going on with my car. The work they've done on my family's cars is always top tier. Always 100% satisfied.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Translated from Spanish by Carwise
Translation unavailable. Please try again later.

Likely to Recommend

Repair Quality

Muy amable y muy buen trabajo

Customer Service

Excelente trabajo

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team was awesome and kept me informed with every step. I really appreciate them and their time.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Fernando was awesome!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you to Carly for her compassion and warmth during a very stressful time. And thank you to Fernando for taking the time to answer all of my MANY questions, walk through issues and scenarios with me, and for being so honest and transparent about the process.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was surprised at how quickly my car was repaired. With school coming up I felt like I would need a rental just in case it wasn’t finished in time. It ended up taking them less than a week to fix it, though, and the car looked brand new. I want to thank the crew for a job well done in the amount of time it took them to do it. I also want to thank Fernando for being so kind and sending me messages as they went through the entire process.

My Experience

Christian went out of his way to take care of me, and what I needed. Christian is an extremely positive asset to your company. Thank you Christian.

My Experience

Excellent work

My Experience

Team and quality of work was exceptional! Full of gratitude, you all have good thing going over there! Thank you!

My Experience

Fast turnaround time too

Likely to Recommend

Repair Quality

The repairs were done fast too

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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