Caliber - Fountain Valley

4.8 (3,405reviews)
96%
11528 Martens River Circle,  Fountain Valley,  CA  92708
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In operation 29 years, 27 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,405)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive communication, including daily updates via phone and text that kept customers informed throughout the repair process. Timeliness was a recurring highlight, with numerous customers noting their vehicles were completed ahead of the estimated date. The staff was widely described as professional, friendly, and accommodating, going above and beyond to ensure a stress-free experience. A few customers noted areas for improvement, including occasional repair delays, a desire for more detailed status updates, and isolated concerns about incomplete repairs or vehicle issues after pickup.
AI-Generated from reviews written in the last 12 months
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"... friendly, and kept me informed throughout the process. The repair quality exceeded my expectations." Read more
"... daily updates on my car's progress were excellent. The completed work was done very well with very pleasing results. I am thankful for Caliber Collision and their continually ..." Read more
"... everything was handled professionally and seamlessly. Reliable, communicative, and high-quality work. I would absolutely recommend Caliber and would return ..." Read more
"... running again with minimal disruption to my life. My vehicle was delivered in pristine condition within the promised timeframe, and I greatly appreciated ..." Read more
"... professional, respectful and communicated status throughout. Work was immaculate and I couldnt be happier. Thank you !!!" Read more
"Repairs were completed within the promised timeframe, even after Caliber found additional issues beyond ..." Read more
"Let me know the time it was going to take and was earlier than expected"
"... the end. Everyone was. Professional and helpful. Got the job done before time. The work looks amazing." Read more
"Service delayed many times"
"A week or so behind schedule"
"The professionalism and daily updates on my car's progress were excellent. The completed work was done very well with very ..." Read more
"Your staff was extremely polite and helpful. They kept me informed on a daily basis how the repairs were going and did an excellent repair. I cant even ..." Read more
"It was informed everyday but feel not enough detail on update."

My Experience

Thank you to Carly for her compassion and warmth during a very stressful time. And thank you to Fernando for taking the time to answer all of my MANY questions, walk through issues and scenarios with me, and for being so honest and transparent about the process.

My Experience

I was surprised at how quickly my car was repaired. With school coming up I felt like I would need a rental just in case it wasn’t finished in time. It ended up taking them less than a week to fix it, though, and the car looked brand new. I want to thank the crew for a job well done in the amount of time it took them to do it. I also want to thank Fernando for being so kind and sending me messages as they went through the entire process.

My Experience

Christian went out of his way to take care of me, and what I needed. Christian is an extremely positive asset to your company. Thank you Christian.

My Experience

Excellent work

My Experience

Team and quality of work was exceptional! Full of gratitude, you all have good thing going over there! Thank you!

My Experience

Fast turnaround time too

Likely to Recommend

Repair Quality

The repairs were done fast too

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Vehicle took longer than expected, but I’m completely satisfied with how the vehicle’s repairs turned out. Fernando was great and in touch frequently with news of my vehicle. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fantastic work. My car is better than new. Everyone is wonderful so accommodating The communication was excellent right through the whole experience I would recommend Caliber to anyone if needed

Likely to Recommend

For the reasons stated previously, I would recommend them with confidence.

Repair Quality

The professionalism and daily updates on my car's progress were excellent. The completed work was done very well with very pleasing results. I am thankful for Caliber Collision and their continually helpful employees; each taking responsibility for every individual customer. I would not only return for further work when necessary but would recommend them to others I know. I think AAA made a very wise choice choosing Caliber Collision as part of their team.

Customer Service

see previous

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything was phenomenal, was taken great care of

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Earlier completion than estimated date and additional work was provided that has not included in the repair costs estimation.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very personable staff, kept me updated throughout the process and finished ahead of schedule.. Definitely top notch (If there are any positive key/buzz words you're looking for, you can put them in right here)

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