Caliber - Frederick - Willowdale Dr
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Well 1st there was confusion as to which shop I was supposed to be picking up my father's truck... Had no clue there were 2 locations! It was sorted out VERY quickly as the lovely lady at the front called over to check for us... Also the lights in the scoop in the hood that was totally repaired are not coming on??? I need to swing by maybe it's just a fuse overlooked?? Also the hood was replaced completely and there is a pretty significant pain run in the hood.. I also have not had a chance to contact them yet so most likely they will have me swing inn and hopefully fix it without issue! Other than those 2 issues, they restored my dad's truck to almost perfect!! Thank You guys after losing my father unexpectedly... Y'all made his truck look just like it did before! 🙏 God Bless Thank You!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The staff were super helpful and very considerate, due to my sensitive situation... My Father's Tacoma had front end damage from a freak medical incident... The whole hood had to be repaired and a few things replaced... We ended up a the wrong location... The sweetest lady up front called right over to other location and sent us right over with her condolences and sympathy due to us losing our Dad so unexpectedly... Having his truck back in prime condition is emotional, but they really took the initiative to go above and beyond their Call of Duty to make sure that me and my family were okay and had everything and all the information that we may need to go through this process. I would 100% send anyone that needs work on their vehicles!! Also the LED lights in the scoop on the hood are NOT lighting up?? I called and my service tech immediately asked me to bring it back at my earliest convenience and they will hook it right up for me!!
Customer Service - 4.5/5.0 -
All pleasant and ready to assist you with whatever you may need!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Mary and EVERYONE was absolutely wonderful. I give them five stars. They kept me informed everyday about my SUV.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was nice, polite and helpful and my repair man kept me informed about my car’s progress.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was awesome. Super communicative and client-centered.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Hi, I was really happy about my experience at Caliber Collision. Everyone is friendly, the work is well done and it was done on time. I recommend this place to anyone who needs a quick and professional job done. Thank you.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Good job! The car feels and looks like a brand new. Thank you
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Left headlight is now out so I can’t drive at night still which is extremely frustrating and left blinker is funky sounding.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
The time it took for repairs
Customer Service - 5.0/5.0 -
Updates 3 times a week, Mary kept me updated as to where the car was in the repair timeline
My Experience - 5.0/5.0 -
Thank you for your quick and amazing service. Everyone was so helpful and respectful. I loved your updates via text as I am a very busy person and can’t answer phone calls during the day.
Likely to Recommend - 5.0/5.0 -
I will definitely be recommending your services to friends and family.
Repair Quality - 5.0/5.0 -
Greatly satisfied!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Mary was wonderful! I loved that I never had to call for an update. I appreciate receiving daily text updates. Even when a wrong part was sent to fix my fender, that information was relayed to me. The work was great. Also, love the finishing touches. Like cleaning my car, add washer fluild, and adding air to my tires. You guys dont know but I'm just recovering from a cancer diagnosis and trying to regain my energy. Thing like washing my car and adding washer fluild my seem small but it meant so much to me. So thank you guys for everything. You made this very stressful situation, extremely manageable and pleasant! I will definitely recommend you guys.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Has a problem with my insurance company, Billie at this location was very helpful in resolving this problem. Really enjoyed working with Billie
Returned Clean
My Experience - 5.0/5.0 -
Awesome service and job!