Caliber - Mount Airy
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Brian was really great start to finish. We thought the work done on the car turned out very nicely. We appreciate that you have a warranty on it. Thank you!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Fantastic! I was rear ended in a collision. The insurance company sent me to Caliber and I'm so thankful they did! I was greeted warmly and professionally when I first entered. Brian quickly came outside, got an overview of what happened and predicted a roughly 2 week turn around. I was updated every step of the way and I came to pick up my car, 2 weeks later. Perfect! Perfect service. I wish every establishment worked so seamlessly. Thank you!
Likely to Recommend - 5.0/5.0 -
I will be back and so will my friends and family!
Repair Quality - 5.0/5.0 -
Caliber did awesome! From the first phone call to the pickup, everything and everyone was professional, helpful and quick! Thank you to the front desk staff to Brian, who told me a date, kept me updated and delivered on time and with no issues. I will be back!
Customer Service - 5.0/5.0 -
Amazing! Professional and helpful! Great job!
Likely to Recommend - 5.0/5.0 -
Second time I have used them
Repair Quality - 5.0/5.0 -
Very good communication and wonderful service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Highly recommend. Leo was absolutely phenomenal in helping me get my car repaired, helping me with guidance on securing a rental, and keeping me informed throughout the process. I thanked him over and over for his incredible service and highly recommend Caliber of Mt. Airy, MD.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Completed repairs well. Great location that was very convenient to coordinate with rental car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Very nice staff, just took longer to get repairs done than anticipated
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Helpful and courteous
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication straight through the process and great final product- thank you!
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
I am extremely disappointed with my experience at Caliber Collision in Mount Airy. While most of the repair work on my car was acceptable, the front bumper has been a major problem and was not properly fitted. The bumper came off shortly after I received my car back from the repair. I returned the vehicle to Caliber Collision and asked them to fix it, but unfortunately, the same problem happened again. The bumper is still very loose, does not sit properly, and looks like it is partially coming off. It not only looks very ugly and poorly finished, but it also raises a serious safety concern. I also have serious concerns about the quality of the replacement bumper. Based on how poorly it fits and how easily it has come loose, I question whether the correct genuine/OEM-quality part was used. Another major issue was the extremely long repair time. My car was in the shop for more than a month, which I believe is unreasonable for this type of repair. During that time, I had to spend a significant amount of money on rental cars. I contacted Caliber Collision several times to ask them to expedite the repair and explained the inconvenience and additional rental expenses I was experiencing, but I felt that my concerns were not taken seriously. After spending a lot of money on the repair and rental vehicles, I expected the car to be returned properly repaired and safe. Unfortunately, I am still dealing with a loose and poorly fitted front bumper. This experience has been extremely frustrating and disappointing. I expected much better workmanship, communication, and customer service. Based on my experience, I cannot recommend Caliber Collision in Mount Airy. I strongly encourage anyone considering using this location to carefully consider the quality of the repairs and the potential delays before choosing them.
Customer Service - 4.0/5.0 -
Staff was good and friendly
Returned Clean
My Experience - 5.0/5.0 -
The service writer explained and showed me how at least one of the intrusion beams inside the door shell was likely bent, which meant I needed a new door. The paint on the new door and repaired fender looks like it matches the existing paint. Excellent job. Prompt, too. It looks like it never happened (a deer hit my front passenger-side door and fender).
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber promptly and thoroughly repaired my car. Excellent job.
Customer Service - 5.0/5.0 -
The service writer explained and showed me what had happened and why the passenger-side door needed replacing.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Trim on mirror doesnt match. Communication from shop was non existing
Customer Service - 2.0/5.0 -
Front desk staff super great however my point of contact never returned calls. I never received updates unless I called
Returned Clean
My Experience - 5.0/5.0 -
Leo was great to deal with
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Amazing work by everyone involved
My Experience - 5.0/5.0 -
Everything was handled expertly and an extremely easy process. And the text messages and app made following along with the process simple and was great at setting my expectations.