Caliber - Frederick - Willowdale Dr
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
The whole process was easy and seamless. They kept me up to date all along the way and I really only had to drop off and pick up. It was great!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber Collision was amazing. They kept me informed every step of the way. The service was awesome. I would definitely take my car here again if needed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The whole process for my van repairs was smooth. I love how Caliber kept me updated on the process and was readily available to answer any questions I may have had. I would definitely recommend Caliber Collision to friends and family.
Customer Service - 5.0/5.0 -
The customer service was amazing!
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I found working with Caliber Collision and Nationwide and Enterprise to be easy since they all coordinate with each other. Also, receiving the text updates from Caliber was helpful. The only thing I had a concern about was that the original estimate was increased by about $1,600. Fortunately that didn't increase the amount I had to pay because I was going through insurance but if I were paying out of pocket that wouldve been a lot more to pay for the repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great experience from start to finish. The repair work is top quality and the paint matches perfectly. Fast service and very nice staff, thank you.
My Experience - 5.0/5.0 -
Ana and your team Caliber went above and beyond. They were very professional and took the time to understand what I expected out of the repair. The repair was high-quality with great attention to details. Thank you!!! And special thank you to Ana. She represented your mission statement very well..
My Experience - 5.0/5.0 -
Great communication and done in only 4 days! Very satisfied. .
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Never. Liars .scammers
Repair Quality - 0.5/5.0 -
Put the same damaged park light back on the vehicle. Headlight is sticking out from the bodywork. The vehicle suspension is not fixed from the accident. The vehicle is in the parking lot low to the ground. I told Ana the alignment has nothing to do with suspension. These people have no idea about a MERCEDES. They keep subbing the vehicle out to people who only do minor repairs not major. I would not recommend anyone to come to this place. Totally nightmare. Now they want to order the park light and have it towed in. I want my vehicle towed to Euro Motors collision. Gaithersburg ms ASAP.
Customer Service - 0.5/5.0 -
Put the same damaged park light back on the vehicle. Headlight is sticking out from the bodywork. The vehicle suspension is not fixed from the accident. The vehicle is in the parking lot low to the ground. I told Ana the alignment has nothing to do with suspension. These people have no idea about a MERCEDES. They keep subbing the vehicle out to people who only do minor repairs not major. I would not recommend anyone to come to this place. Totally nightmare. Now they want to order the park light and have it towed in. I want my vehicle towed to Euro Motors collision. Gaithersburg ms ASAP.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very pleased with the work done on my Audi and Ana, the service advisor, was very helpful (& timely) in answering questions I had and in providing updates. When I picked up my car, I was very pleased with it being so clean outside AND inside! Thank you.
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
The back bumper that was put on does not fit correctly. I asked the service advisor about it and I was told that's normal. I have to pop the sides back in place every time I drive. I am not fully satisfied with the work as those sides keeps popping out. I don't understand why it is like that and I am frustrated.
Customer Service - 2.5/5.0 -
The receptionist was lovely.
My Experience - 5.0/5.0 -
I’m completely satisfied with the work you guys did……thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great with the car repair…thank you
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The car was ready a couple days before, staff was friendly and full of knowledge,, they vacuumed the inside and washed the outside. The paint matched as well.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
They did a great job!
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Very efficient and did a great job