Caliber - Frederick - Willowdale Dr
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Ana was fantastic!! She answered all my questions and gave regular updates.
My Experience - 5.0/5.0 -
A wonderful job. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Customer service is always amazing, from beginning to end I'm always getting updates about my car. Work is always seamless!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent customer service and great work with my car repairs very satisfied with your service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
We will see if the detailing fixes the issue and if not they will need to replace the back seat.
My Experience - 5.0/5.0 -
i appreciate the good work that was done to the vehicle.
Likely to Recommend - 5.0/5.0 -
work was great no complaints!
Repair Quality - 5.0/5.0 -
did a great job!
Customer Service - 4.0/5.0 -
costumer friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an absolutely beautiful job on my car
Customer Service - 5.0/5.0 -
Everyone was very friendly and informative
Likely to Recommend - 0.5/5.0 -
I will never return to this collison shop, or recommend them.
Repair Quality - 0.5/5.0 -
This has been one of the most frustrating experiences I have ever dealt with regarding my car. For starters, after I initially picked up the car, the emissions light popped up only a few hours later. I immediately let the shop know and was told to bring it back. After doing some “tests”, I was told it was routine maintenance and not their issue/fault. After hearing this, I brought it to my own mechanic. It was discovered they did not put my front shield back on, along with not putting the radiator cap back on. This caused all the fluid to leak out. My mechanic was the one who reinstalled the radiator cap, telling me that my engine could have overheated because it was left off. After that was fixed, the emissions light persisted. I was continuously told that it was “routine” maintenance and not related to the accident or any repairs they did. I took it to my personal mechanic yet again and he discovered that the intercooler was not properly re-installed at all, causing a leak. Only after I provided proof from my mechanic, did they finally take responsibility for the issue. Once again, I had been telling them for a month that the light had to be related to the repairs they did, and was continuously dismissed. Once they finally repaired the intercooler, I left with the vehicle and not even 10 minutes later immediately heard scraping. Upon bringing it back, it was discovered that the bottom shield of my car was not properly reinstalled yet. I was told by the mechanic that the car was not ready for pickup, and I never should have been allowed to leave with it. So clearly there was a huge miscommunication, which resulted in me leaving the shop with my bottom shield not properly installed. It has been issue after issue with this shop, and at this point I don’t trust them doing anything to my car.
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Wonderful communication, great customer service.....coffee was great!