Caliber - Frederick - Willowdale Dr
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Everyone was very nice and helpful. Love the updates I received
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The car looks great
Customer Service - 5.0/5.0 -
The car looks great
My Experience - 5.0/5.0 -
First I love the facility. So clean and neat. The receptionist is awsome. As for the work it was fast and looks perfect
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Loved it
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Exemplery, fast excellent service, customer service kept me informed every step of the way and, Mary came in on a day the shop was closed just so I wouldn't have to wait until Monday to get my vehicle back. That's above and beyond in my book. It looked excellent. A 10 out of 10, thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The check in, customer service, the repair, paint, cleaning, wash, wax, detail and final quality inspection was an easy 10. However, the Customer Service was a 12. Mary McComas kept me informed every single step of the way. Also, when the shop was closed on a Saturday, she came in on her day off to give me my car so I wouldn't have to wait till Monday. That kind of customer service is rare and deserves recognition. Thank you.
Customer Service - 5.0/5.0 -
Mary McComas went out of her way to make the process seamless.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication and customer service was top notch.
Customer Service - 5.0/5.0 -
Very informative and kind
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Great communication and service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Willingness to work with me even though I got my days mixed with my appointment date, and the constant communication from Mary. Lastly the work was done correctly and done on the estimated date.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Your work speaks for itself, and you will always get the rating you want if you all stay consistent with the service you provided me. Thanks !
My Experience - 5.0/5.0 -
Friendly staff. Liked text messages for updates. Job completed before estimated date.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I like the fact that they kept me up to date about the repairs to my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repairs were done quickly, and the communication during the process was excellent. Also, my car's door and the paint looked perfect!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The communication was excellent, and the repair was completed quickly. The paint was perfect!
Customer Service - 5.0/5.0 -
The communication was very quick.
My Experience - 5.0/5.0 -
Good service and communication! Friendly staff, perfect repair job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The Caliber Collision staff are remarkably professional, personable and very appreciated! My car looks great, thank you!