Caliber - Ft Walton
218 Racetrack Rd NE,
Fort Walton Beach,
FL
32547
USA
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professional staff, and excellent communication throughout the repair process. Many highlighted frequent text and phone updates that kept them informed every step of the way, with several vehicles completed ahead of schedule. Repair quality was widely celebrated, with customers noting their vehicles looked brand new upon return, often with unexpected interior detailing as a bonus. A few customers noted areas for improvement directly from their experiences, including occasional delays in parts procurement, isolated quality control concerns on finished repairs, and instances where communication could have been more proactive. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
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Communication
"I loved the experience! The communication was top notch. I felt as though I was involved with every step. So many establishments lack customer ..."
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"... specifically their communication was beyond my expectations. I didnt have to reach out once! They communicated via phone and text and had my vehicle ready before the expected time-frame. ..."
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"Caliber Collision was fantastic to work with. They kept us informed every step of the way and they did a beautiful job on our vehicle. I will recommend them ..."
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"No communication. I always had to call for an update. Front end not knowledgeable. And wait time when in ..."
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"The automated text messages have no relevance to what is actually going on with the vehicle."
Anonymous
(Lincoln owner)
reviewed 8/10/26
My Experience - 5.0/5.0 -
Chris was very professional and courteous. I only wish they had ordered and received the parts [like I had requested] before they took my car in for repairs.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Chris was professional and efficient.
Customer Service - 4.5/5.0 -
Chris did a great job. I only wish they had ordered the parts and waited until they arrived to take my car.
Michael
(Nissan owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Katarina
(Honda owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Ltcol Christopher
(GMC owner)
reviewed 8/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Timothy
(Toyota owner)
reviewed 8/6/26
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
2Ndlt Nathan
(Jeep owner)
reviewed 8/5/26
My Experience - 5.0/5.0 -
Thank you - very great customer service and communication! Very happy with it!
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Larry
(Toyota owner)
reviewed 8/4/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Gregory
(Chevrolet owner)
reviewed 8/4/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair was completed fast and thorough.
Customer Service - 5.0/5.0
Returned Clean
Charles
(Chevrolet owner)
reviewed 8/4/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Thomas
(Toyota owner)
reviewed 8/3/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Andrea
(Toyota owner)
reviewed 8/3/26
My Experience - 5.0/5.0 -
We are excited that you were completely satisfied with your recent repair experience with us. We'd appreciate hearing any thoughts you might have on your Caliber Collision experience that we can pass along to our team as a job well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Marvice
(Dodge owner)
reviewed 7/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Chris was excellent!
Natalia
(Kia owner)
reviewed 7/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
David
(Toyota owner)
reviewed 7/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Peter
(Nissan owner)
reviewed 7/30/26
My Experience - 5.0/5.0 -
All associates were nice and friendly. Repairs were done quickly and with care. Communication during the repair process was good as well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Brandi
(Acura owner)
reviewed 7/30/26