Caliber - Garden Grove
13051 Cannery Street,
Garden Grove,
CA
92844
USA
In operation 29 years, 13 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Ford
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs described as flawless, brand new, and exceeding expectations. The team was widely recognized for exceptional communication, providing frequent text and call updates throughout the repair process, giving customers peace of mind. Timeliness was a standout strength, with many vehicles completed ahead of schedule. Staff were commended for professionalism, friendliness, and going above and beyond. A few customers noted areas for improvement, including occasional delays in completion dates, inconsistent proactive communication in some cases, and minor quality control issues such as improper part installation or vehicle readiness concerns upon pickup.
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Service Quality
"... but Caliber Collision completely nailed it. Between the flawless quality of the repair, their constant communication throughout the process, and returning the vehicle ..."
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"The quality of the repair exceeded my expectations. My vehicle looks great, and the work was completed ..."
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"... car now runs like new. The pricing was fair, and the overall experience exceeded my expectations. Highly recommended!"
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"The window seal was not properly seated, resulting in air leaks at driving speeds. I had to bring the vehicle back ..."
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"The repair was fantastic. Everything was restored to how it looked like before the accident. The staff at Calibre did ..."
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"... professional, efficient, quick, and courteous. They also completed the work earlier than I expected, saving me time and expenses on my rental car that I had to pay out-of-pocket. ..."
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"The vehicle was ready exactly when promised. Caliber Collision gave me a clear completion date right at the start, ..."
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"... communication regarding the status of the repair. My vehicle was completed earlier than promised, by 2 days. The customer service was above & beyond my expectation. ..."
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"... service advisor that it would probably take two weeks. It took over six weeks and I was told it would be ready on a certain day. I would call that morning and they said ..."
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"Love the communication and that the car was ready earlier than estimated."
"One of the best things about Caliber Collision is their text and email update system. They kept me informed during the entire process, sending regular progress ..."
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"it was very rare for the service advisor to call me. I called multiple times to find out when my truck would be ..."
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"The communication was phenomenal! I loved getting the reminders via text."
"... employees were great. The one issue I had was the poor communication concerning the completion of the work which was 7 days longer than planned."
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Robert
(Toyota owner)
reviewed 8/13/26
My Experience - 5.0/5.0 -
Communication was great and the fix looks like new.
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Blessing
(Nissan owner)
reviewed 8/13/26
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Long Phi
(Toyota owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Michael
(Hyundai owner)
reviewed 8/13/26
My Experience - 5.0/5.0 -
It was completed eight days before the original prognosis and they couldn’t have been nicer. It was a great experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Denny
(Toyota owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kristine
(Toyota owner)
reviewed 8/12/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Carmen
(Jeep owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great great service. Every one so helpful. Great customer service.
Customer Service - 5.0/5.0 -
My agent was the. Best.she was professional.
Huu
(Toyota owner)
reviewed 8/9/26
My Experience - 5.0/5.0 -
The staff was professional, helpful, and kept me updated throughout the process. I especially want to thank Danielle and the gentleman at the front desk/reception. They were very kind and helpful. The repair looks clean, and I’m very satisfied with the service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Huu
(Lexus owner)
reviewed 8/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Duc
(Honda owner)
reviewed 8/7/26
My Experience - 5.0/5.0 -
Excellent service, very nice helpful and friendly staffs . My car was completely repaired, 2 days earlier than expected. Thank you so much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Larry
(Toyota owner)
reviewed 8/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Son
(Honda owner)
reviewed 8/5/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Drew
(Toyota owner)
reviewed 8/5/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Steven
(Toyota owner)
reviewed 8/4/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent team and great services!
Customer Service - 5.0/5.0
Returned Clean
Thuan
(Toyota owner)
reviewed 8/4/26
Likely to Recommend - 0.5/5.0 -
overall, poorly communication, quality work poorly
Repair Quality - 0.5/5.0 -
Lack communication for transition, no clear plan misunderstandings, erodes trust, and signals emotional unavailability. However, context matters: occasional slower response times can just reflect busy schedules
Customer Service - 0.5/5.0 -
poor communication, long hold times, or unresolved issues
Andrew
(Lexus owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Michael
(Chevrolet owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kathryn
(Toyota owner)
reviewed 8/3/26