Caliber - Cerritos

4.9 (125reviews)
99%
17710 Studebaker Rd,  Cerritos,  CA  90703
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (125)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new or even better than before their accidents. The staff received widespread recognition for being professional, friendly, and knowledgeable. Communication was a standout strength, with numerous customers highlighting daily updates and proactive outreach throughout the repair process. Timeliness was another key highlight, as many vehicles were completed ahead of schedule, exceeding customer expectations. A few customers noted areas for improvement, including communication with insurance companies and ensuring all repair details are thoroughly checked before vehicle return, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"Very good customer service. It is not often since in customer service auto repair center"
"... kept me updated with the status of my vehicle and made it a worry free experience. Got my car back quickly and it looked better than before I had my accident." Read more
"Car sounds squeaky but visibly good repair office didnt do a good job communicating with insurance had my car ..." Read more
"The initial repair was not satisfactory and had to be redone"
"Great skill workers with excellent customer service"
"Was ready 2 days earlier than expected."
"My car was ready WELL before their predicted date, I was super relieved!"
"It was ready a week earlier than expected"
"... kept me informed of the progress of the work and completed the repairs before time." Read more
"Yes, my car was delivered even before the schedule date"
"Yes they were very informative, supportive, and caring"
"... rent-a- car process easy. I particularly loved that they kept us in the loop about the progress of repair, not just one notification. Thank you so much for ..." Read more
"Very professional team. Kept me updated and repaired my vehicle very quickly."

Likely to Recommend

Repair Quality

Appreciate the speediness despite the insurence company being difficult to work with. Car returned perfectly thank you!

Customer Service

Appreciate the speediness despite the insurence company being difficult to work with. Car returned perfectly thank you!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They missed 1 spot to replace

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you!!

Likely to Recommend

Repair Quality

They were in communication and complained the job !

Customer Service

I was treated with respect and their services were fair

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication and customer service

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very quick and fast

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff are very professional and eager to help in a time of need.

Likely to Recommend

Repair Quality

Customer Service

Very helpful

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Repairs were done quickly and efficiently. Everyone I talked to was nice, engaging and patient. They kept me updated and informed and where done quicker then expected. I would defiantly come back if needed in the future.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Every person I encountered was professional and kind! I appreciate you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Priscilla and Jessie are both very customer friendly and oriented/my car was restored to like new and very clean inside too.

Likely to Recommend

Repair Quality

Looks like nothing happened

Customer Service

Very friendly and well oriented (Priscilla and Jessie

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

None

My Experience

Your branch did a fabulous job on my car. Your team was so nice and helpful. Keep on the great work. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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