Caliber - Long Beach - E South St

4.9 (2,693reviews)
98%
2615 E South St,  Long Beach,  CA  90805
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
Lexus Authorized
Call
Email

Reviews (2,693)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive communication, including daily text and phone updates throughout the repair process. A standout theme across reviews is repairs being completed ahead of schedule, often days or even a week early, which customers found impressive and greatly appreciated. Staff professionalism, friendliness, and willingness to go the extra mile, such as offering rides and vehicle drop-offs, further elevated the experience. A small number of customers noted areas for improvement, including inconsistent internal communication, missed components during repairs, and occasional gaps in follow-through, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... texts and calls. My car came back looking brand new — the paint match and alignment were perfect. The whole process was smooth, and they worked directly ..." Read more
"... Additionally, they fixed my car a WEEK earlier than expected. My car looks amazing, I couldnt be happier with the result. If you are getting your car fixed here, you are in ..." Read more
"Excellent work! It doesnt even look like my car was ever in an accident. The customer service was very satisfactory, and I ..." Read more
"... truck bed, several clips not attached correctly, bumper repair was very poor, bumper looks crooked and loose and they refused to fix and stated it must be from ..." Read more
"Everyone was awesome, they made it easy and finished my car 1 week earlier than estimated."
"... was communicated with every step of the process and got my car back way sooner than the anticipated date." Read more
"... surprised. Nice facility. Professional treatment. And way faster repair than I expected. Less than 4 days" Read more
"... kept me updated with all stages of the repairs , and delivered the car 4 days earlier than expected. Thank you" Read more
"Initially it was going to be earlier, but the supplier didn't come through"
"... from start to finish. The repair process was quick, communication was consistent, and I was kept informed every step of the way. The quality of the work is impeccable. ..." Read more
"... and friends, I never had to call to get updates , they will call me every step of the process. GREAT COMPANY AND GREAT WORK" Read more
"There were times I didn't get updates as promised and follow up was not consistent. On time. Listen and ..." Read more
"... bring my car in. My car was already in the shop. The staff doesn't communicate with each other. Then I started receiving texts as well. I probably ..." Read more

My Experience

Expedient, great communication; outstanding work

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service and work on my car

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great experience and customer service!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Anna was very good on communication almost every other day letting me know my status

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Satisfied with the representative and the service. Always keeping me informed and on the process of my vehicle. Definitely will recommend Caliber Collision. Thank you.

Likely to Recommend

Definitely would recommend Caliber Collision.

Repair Quality

Great Customer Service.

Customer Service

Great Service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Needless to say incidents like this are never expected. Nonetheless the professionalism and care that Mr. Jose. R had with me was far beyond the call of duty. He communicated with me and keep me in the loop the entire time my vehicle was in the shop. I will definitely recommend his shop to anyone who needs assistance either for a collision repair or personal. Thank you to all of his staff for completing the necessary repairs in my Toyota Highlander and making it look brand new upon pick up!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was on time

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I never had a company to fix a car so fast. It was not a lot of damage, but Caliber Collision did the thing.

Customer Service

Very nice people working in the office. They made sure that I was comfortable.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Trevor was great! Attentive, communicative and friendly. The whole staff was friendly.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Christian and his team were great. I got regular updates on where my car was in the repair process and they completed it 1 day ahead of schedule. Couldn’t have asked for a better experience.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The quality and service was excellent! My car was ready two days early and I couldn’t be happier. Your personnel is very friendly and attentive. Will always recommend this shop to my friends and family when they need a body shop. Thank you for the great work you all do!!

Likely to Recommend

Repair Quality

Excellent 😊

Customer Service

Excellent!!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I worked with Christian and thought his work was exceptional. I’ve never had to get a repair through insurance and was helped immensely. I was updated multiple times throughout the repair through text and call which was very appreciated. Even when there was a delay with a part, I was informed well before the pickup date. Incredible work from Christian as well as the entire team.

My Experience

I had a very helpful representative. Very pleased with the service.

Likely to Recommend

Repair Quality

Customer Service

Very helpful and nice

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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