Caliber - Long Beach - E South St

4.9 (2,684reviews)
98%
2615 E South St,  Long Beach,  CA  90805

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Lexus Authorized

Reviews (2,684)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional service quality, with many highlighting excellent communication throughout the repair process. Staff members receive frequent commendations for being professional, courteous, and helpful. Customers appreciate receiving regular updates via text and phone calls, keeping them informed at every step. The repair quality is consistently described as outstanding, with many noting their vehicles look brand new after service. Timeliness is a major strength, with numerous customers reporting repairs completed ahead of schedule, often days or weeks early. The facility maintains high cleanliness standards, with customers noting their vehicles are returned washed and detailed. While most experiences are overwhelmingly positive, a few customers mentioned minor issues with initial communication coordination and some post-repair concerns that required follow-up visits.
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"Caliber collision fixed my car quicker than expected with great customer service."
"... had a great experience with Caliber Collision. The staff was professional and kept me updated throughout the repair process with regular texts and calls. ..." Read more
"Excellent repair quality."
"Great customer service and job well done, thanks"
"It was ready before their date estimate! It was quality service, but helped I didn't have ..." Read more
"It was done so much earliet"
"Received my vehicle back 4 days ahead of schedule."
"... treatment. And way faster repair than I expected. Less than 4 days" Read more
"Everyone was awesome, they made it easy and finished my car 1 week earlier than estimated."
"Every day I got an update!"
"They kept me informed throughout the whole process and appreciated the updates."
"Kept me updated through text, phone and email. Covered all bases of communication."
"Communication was excellent. By phone and text."
"... and calm. They told me exactly what the plan was. They kept my updated on a daily basis, and were always there to answer any question I had. When I ..." Read more

My Experience

Everything was on time

My Experience

The quality and service was excellent! My car was ready two days early and I couldn’t be happier. Your personnel is very friendly and attentive. Will always recommend this shop to my friends and family when they need a body shop. Thank you for the great work you all do!!

My Experience

Trevor was great! Attentive, communicative and friendly. The whole staff was friendly.

My Experience

Christian and his team were great. I got regular updates on where my car was in the repair process and they completed it 1 day ahead of schedule. Couldn’t have asked for a better experience.

Likely to Recommend

Repair Quality

Excellent 😊

Customer Service

Excellent!!

My Experience

I worked with Christian and thought his work was exceptional. I’ve never had to get a repair through insurance and was helped immensely. I was updated multiple times throughout the repair through text and call which was very appreciated. Even when there was a delay with a part, I was informed well before the pickup date. Incredible work from Christian as well as the entire team.

My Experience

I had a very helpful representative. Very pleased with the service.

Likely to Recommend

Repair Quality

Customer Service

Very helpful and nice

My Experience

My Experience

My Experience

Got rear ended. $7,000 worth of damages.. Great service , great work, the staff was very friendly. They kept me updated with all stages of the repairs , and delivered the car 4 days earlier than expected. Thank you

My Experience

Satisfied with the representative and the service. Always keeping me informed and on the process of my vehicle. Definitely will recommend Caliber Collision. Thank you.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Needless to say incidents like this are never expected. Nonetheless the professionalism and care that Mr. Jose. R had with me was far beyond the call of duty. He communicated with me and keep me in the loop the entire time my vehicle was in the shop. I will definitely recommend his shop to anyone who needs assistance either for a collision repair or personal. Thank you to all of his staff for completing the necessary repairs in my Toyota Highlander and making it look brand new upon pick up!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Solid. Jose was great.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great experience! Best service Christian’s help was 5 stars! Great communication

Likely to Recommend

Repair Quality

Christian was the absolute best keep me informed during the whole process

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Very satisfied with the step they took on communicating with me on each step that was being done on fixing my truck. Thank you.