Caliber - Garden Grove - Nelson St

4.8 (1,219reviews)
96%
12781 Nelson St,  Garden Grove,  CA  92840

In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,219)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professionalism, and friendly staff. Many highlighted the excellent communication through regular text updates and prompt callbacks, keeping them informed throughout the repair process. Repair quality received strong acclaim, with numerous customers noting their vehicles looked brand new upon return. Timeliness was a notable strength, as many vehicles were completed ahead of schedule. A few customers noted areas for improvement directly from their experiences, including inconsistent communication about delays, occasional paint and alignment concerns, and isolated instances where notification of vehicle readiness was not proactively provided. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to friends and family.
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"... Collision from 4 different locations. Simply put outstanding, communication, professionalism, and superb body repair and paint work. All with a friendly manner." Read more
"... experience that I had with Caliber was so smooth. The service was quick and 100% satisfactory. The staff members that I dealt with were courteous ..." Read more
"Completely satisfied with the work done on my vehicle. Flawless repairs and great attention to detail."
"Im glad I went to Caliber. Theyre so professional, and their work is impeccable."
"Were so impressed, its a well done job, we have the car earlier than expected in a very good appearance as if new, the car is even ..." Read more
"No, there was a 24 hour delay and they failed to inform me until I arrived at the shop"
"My vehicle was ready 4 days earlier than expected."
"... friendly kept me updated how the process was going was done right on time how they said it was going to be 1010 satisfied" Read more
"... appreciated being kept up to date and even more so completing sooner that expected. Great job as always!" Read more
"It took two weeks longer than promised."

My Experience

What can I say other than thank you! I had something bad happen to me and your team was the silver lining through it all. While my car was there I was kept up to date with what was going on with my car, when the day came to pick up the car I might have needed to wait a half hour for it but I didn't mind because their attention to detail found something very small that needed a touch up and the fixed it asap! I hope to never need you guys again but I am greatful knowing that if something does happen I can come to your place and everything will be handled professionally and quickly.

My Experience

My Experience

Caliber did a great job with my car they matched the red color of my Lexus so well I couldn’t tell the difference with new fenders. Staff there were professional and helpful, completed job earlier than expected.

Likely to Recommend

Repair Quality

Service was excellent went there first thing in the morning checked me in and Anthony was the one who helped me right away inspected my vehicle and explained in detail what is going to happen next..what I like the most they keep me posted about the condition of my vehicle and when to expect to be finished...great job to Caliber very professional and of course to Anthony thank you so much .

Customer Service

My Experience

Everyone I spoke with was helpful, informative, and attentive. I really appreciated the communication.

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Repair Quality

Customer Service

My Experience

Yes, this company is very professional very quick and efficient and works well with our insurance company. Everything went exactly how they said. It was finished in a timely matter and we are very happy.

Likely to Recommend

Would definitely recommend this company to a friend or family

Repair Quality

Very professional very consistent in a timely manner repaired work was done and worked well with our insurance very happy

Customer Service

Customer service very professional very efficient totally happy with our experience

My Experience

Amazing and friendly service! Made my repairs quick and painless and always provided updates.

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Repair Quality

Awesome work

Customer Service

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Repair Quality

Customer Service

Anthony Yslas and the staff were very professional and helpful.

Likely to Recommend

You gave me complete satisfaction. I will always recommend you to anyone.

Repair Quality

Excellent workmanship

Customer Service

Outstanding customer service. Always kept me informed and updated.

My Experience

I had a great experience with Caliber Collision. Everyone was really friendly and helpful, and they kept me updated throughout the repair. My car looks great, and everything went smoothly. I really appreciate the great service and would definitely recommend them to anyone who needs repairs. Thank you!

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

Staff was very courteous and professional. Work got finished sooner than I expected

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Repair Quality

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Repair Quality

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Returned Clean

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Repair Quality

You guys are great, Sean is excellent. That’s why I’ll probably always take my car here. Thanks guys!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great communication and quick repair!

Customer Service

Helpful staff, very responsive!

My Experience

Staff was very attentive towards me and responded every concern I had . I would totally recommend your shop to friends and family super satisfied with the services rendered and timely repairs

Likely to Recommend

Repair Quality

Customer Service

My Experience

This was the first accident that I have had since I started driving in my early 20's. The experience that I had with Caliber was so smooth. The service was quick and 100% satisfactory. The staff members that I dealt with were courteous and knowledgeable. The cost was reasonable and covered by my insurance. I would highly recommend Caliber to anyone. Kudos to all.!