Caliber - Gardnerville
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very personable & efficient.
Returned Clean
My Experience - 5.0/5.0 -
Completely satisfied with repair and great communication from office staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Happy with repair.
Customer Service - 4.0/5.0 -
Office kept me informed
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It was quite nice to communicate with Jessica and Michonne in the front office. I apologize for getting Jessica's name wrong multiple times, but I won't forget it again. 😊
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looks brand new once again!!
Customer Service - 5.0/5.0 -
Michonne and Jessica, thank you for the great service!!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job, friendly staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
My Experience - 0.0/5.0 -
The repair took longer than it should have because of mistakes that were made repairing the damage. The delay increased my out of pocket costs for the rental car. To date the repair is not complete as a trim cap that was removed during repairs was damaged and had to be replaced is still required.
My Experience - 5.0/5.0 -
Trucks look great. Great folks that kept me informed about every step of the process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding service
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything went well - only fault we could find was the length of time we had to wait between notifying Caliber of a need for repair and when they Were able to get us on the schedule - several months seemed a but much! We were pleased with the final result!
Likely to Recommend - 5.0/5.0 -
Only thing that could be improved on is the time lapse between scheduling the repair and the date repair actually began
Repair Quality - 5.0/5.0 -
Everything went smoothly - we are pleased with the results.
Customer Service - 5.0/5.0 -
Customer Service personnel are great - friendly, efficient, professional and accommodating - drove me home after dropping off the car for repair
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
The under shield or cover was installed backwards.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
So happy with your customer service. The girls that work the front desk are so kind , helpful and always so pleasant.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
A big thank you for working with me to get the car finished a day early.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0 -
This is due to lack of communication and follow-up during the repair process.
Repair Quality - 5.0/5.0
Customer Service - 1.0/5.0 -
Level of customer service: Fail. No communication came from Caliber unless I called them and asked for an update. The vehicle was held too long. They said the hold-up was due to the unavailability of a support bracket for the radiator. They couldn't locate one after a nationwide search. After 4 weeks without progress, I asked for the part number and called a local Subaru dealer myself. They located the part right away at an adjacent dealer. I called Caliber to tell them I found it, and they were astonished. Obviously, they did not actively follow-up to secure the part.
Returned Clean
My Experience - 5.0/5.0 -
Casey did a great job coordinating and ensured work was done correctly. Even though the job could have been done better the first time, she ultimately oversaw its proper completion
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Was impressed enough with Calibur in Gardnerville to schedule repairs on another vehicle with Calibur in El Dorado Hills. Used that facility because I could get a timely appointment.