Caliber - Gardnerville
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
So happy with your customer service. The girls that work the front desk are so kind , helpful and always so pleasant.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
A big thank you for working with me to get the car finished a day early.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0 -
This is due to lack of communication and follow-up during the repair process.
Repair Quality - 5.0/5.0
Customer Service - 1.0/5.0 -
Level of customer service: Fail. No communication came from Caliber unless I called them and asked for an update. The vehicle was held too long. They said the hold-up was due to the unavailability of a support bracket for the radiator. They couldn't locate one after a nationwide search. After 4 weeks without progress, I asked for the part number and called a local Subaru dealer myself. They located the part right away at an adjacent dealer. I called Caliber to tell them I found it, and they were astonished. Obviously, they did not actively follow-up to secure the part.
Returned Clean
My Experience - 5.0/5.0 -
Casey did a great job coordinating and ensured work was done correctly. Even though the job could have been done better the first time, she ultimately oversaw its proper completion
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Was impressed enough with Calibur in Gardnerville to schedule repairs on another vehicle with Calibur in El Dorado Hills. Used that facility because I could get a timely appointment.
Likely to Recommend - 0.5/5.0 -
The people were pleasant, but the quality was not good.
Repair Quality - 1.0/5.0 -
The driver rotor is bent, the window liner looks bad from the shop using some sort of tape instead of paint. It looks like something fell onto the right backseat outside door because there is a dent and a bad gouge that wasn’t there before.
Customer Service - 5.0/5.0 -
The customer service was awesome. Any calls made to or from the shop was pleasant.
My Experience - 5.0/5.0 -
Friendly and helpful staff. They went out of their way to give the best service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The front desk staff was very helpful. I was sent a text every day on the progress with our car repair. Our repaired and painted car looks fantastic- as good as new!
Customer Service - 5.0/5.0 -
The two front desk women listened to all of our questions and were always very friendly.
My Experience - 5.0/5.0 -
Very kind and courteous
My Experience - 5.0/5.0 -
They did a great job communicating and emailing with any updates. It did take longer than expected but it turned out looking good.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great service
Repair Quality - 5.0/5.0 -
The Staff at Caliber Collision was very professional and kept in contact with me. I was very satisfied with everyone there and how helpful they all were.
Customer Service - 5.0/5.0 -
Very satisfied!
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Truck looks great!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
We dropped the car off when leaving for vacation for a week and still had to get a rental car upon our return. At the first appointment, we showed an additional dent that would need to be fixed as well. When we picked up the car, the car was filthy and the additional dent was not fixed. The new representative was friendly, she was also very concerned with a positive survey. The accountant was always very professional and helpful.