Caliber - Gastonia
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Definitely was an easy process and I got my car back in about 2 weeks. Looks as though nothing never happened.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
I was very satisfied with the level of service and repairs I received. From when I walked in, I was given information since I didn't know what the process would be. They had no problem talking me through the process as well as answer pleasantly everytime I called (which was a lot lol). The only issue was the date push back from the outside companies involved which delayed the process. There were some scratches and missed spots, but they were minor
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
the car looked as good as new. they kept me informed on its progress and helped me know how to leave the rental. thank you very much. i would recommend travelers to others.
Customer Service - 5.0/5.0 -
i just did that travelers were wonderful. i was in africa the day after the accident and they worked with me. the body shop did a great job.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very professional..real detailed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I loved how they let me know every step of the way.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will definitely recommend Caliber.
Repair Quality - 4.5/5.0 -
The repair looks great. The only reason I did not give a 10 is because I want to determine how the repair looks after 30 days and a hard rain.
Customer Service - 5.0/5.0 -
Beautiful office/ waiting area. Good organization. The receptionist, Michelle, was polite and informative.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I liked being kept in the loop about what was taking place with my vehicle & receiving regular updates as to the estimated date & time the vehicle would be ready. I appreciated that very much.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff is very friendly. They did a great job fixing my car. They did it in a very quick and efficient timeframe.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Looks good
Likely to Recommend - 0.5/5.0 -
I am highly disappointed with the workmanship and lack of quality control at this facility. When I arrived to pick up my vehicle, I immediately had to point out that the driver-side headlight assembly was completely misaligned. After they adjusted that, it threw off the alignment on the other side, creating an obvious gap between the grille and the passenger-side headlight that required yet another correction on the spot. More concerning is what was completely overlooked. The driver-side front fender molding—which was clearly damaged in the initial accident—was left completely scuffed, scraped, and unaddressed. To make matters worse, I later found a Ziploc bag left in my trunk full of screws and hardware explicitly labeled "Front." The technicians completely skipped putting the vehicle back together properly, leaving critical hardware uninstalled. Having to manage my own quality assurance on a professional repair job is unacceptable. I am currently waiting on management to expedite a correction to replace the missed molding and properly reinstall the leftover hardware. I would not recommend this location if you expect a thorough, pre-accident quality repair.
Repair Quality - 0.5/5.0 -
I am highly disappointed with the workmanship and lack of quality control at this facility. When I arrived to pick up my vehicle, I immediately had to point out that the driver-side headlight assembly was completely misaligned. After they adjusted that, it threw off the alignment on the other side, creating an obvious gap between the grille and the passenger-side headlight that required yet another correction on the spot. More concerning is what was completely overlooked. The driver-side front fender molding—which was clearly damaged in the initial accident—was left completely scuffed, scraped, and unaddressed. To make matters worse, I later found a Ziploc bag left in my trunk full of screws and hardware explicitly labeled "Front." The technicians completely skipped putting the vehicle back together properly, leaving critical hardware uninstalled. Having to manage my own quality assurance on a professional repair job is unacceptable. I am currently waiting on management to expedite a correction to replace the missed molding and properly reinstall the leftover hardware. I would not recommend this location if you expect a thorough, pre-accident quality repair.
Customer Service - 0.5/5.0 -
I am highly disappointed with the workmanship and lack of quality control at this facility. When I arrived to pick up my vehicle, I immediately had to point out that the driver-side headlight assembly was completely misaligned. After they adjusted that, it threw off the alignment on the other side, creating an obvious gap between the grille and the passenger-side headlight that required yet another correction on the spot. More concerning is what was completely overlooked. The driver-side front fender molding—which was clearly damaged in the initial accident—was left completely scuffed, scraped, and unaddressed. To make matters worse, I later found a Ziploc bag left in my trunk full of screws and hardware explicitly labeled "Front." The technicians completely skipped putting the vehicle back together properly, leaving critical hardware uninstalled. Having to manage my own quality assurance on a professional repair job is unacceptable. I am currently waiting on management to expedite a correction to replace the missed molding and properly reinstall the leftover hardware. I would not recommend this location if you expect a thorough, pre-accident quality repair.