Caliber - Glen Burnie
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The customer service as well as the finished product was great. The team at Caliber Collision took a annoying situation and turned it into a positive experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff were all very friendly and helpful. My concerns were taken seriously and handled in a professional manor.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Drips in paint, car stinks of paint, paint in interior, sanding dust all over interior, writing on window
Customer Service - 2.5/5.0 -
Second attempt to fix problems failed
My Experience - 0.0/5.0 -
Front wheel ffinder not in correctly. Black rap on chrome around window was removed and not reinstalled. Had to point out some small things. Car wasn't washed before delivery. Overall not what I expect from a USAA approved body shop. Also told three days took over a week. Everyone was very nice and a pleasure to work with. But the workmanship is not good. I still feel like the wheel rub happened at shop. I have no proof and the pic Andrew showed says it was already there. So I will plasti dip it to cover myself. Andrew also said he would buff out a small scrap on driver side for free when did estimate. And that didn't happen. Having to take back. To fix finder and black window strip. Means I will not have a car for some period. And this time I won't have a rental. Disappointed. I hope this can be fixed before I leave on 24th. Of feb. I have a 3 month school. If not I will have to make yelp and other reviews to voice my displeasure. My number 4438891230. Also I received texts daily. Up until the day I was told it would be done. Then nothing. No text saying sorry it will be an extra day Ect. Your front desk clerk rocks. She made me feel like a valuable customer. She should know that all my issues have nothing to do with her. Also Andrew was kind and other than disagreeing about the rim. He was apologizing for the workmanship. Made some excuses. But I understand that. But your quality control measures need to be addressed. Someone should look at the car before delivery. And the car should be cleaned before customer pics up. Please contact me ASAP so we can talk about my concerns
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work done on my vehicle was done in a timely matter and a reasonably price.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
An excellent repair job, I am very happy with my experience with USAA's chosen facility. I have only one question though since they have a large facility and I saw no evidence they actually do repair car's as I only saw three people at there facility . So it must be true they have "Leprechauns "doing the work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The entire front staff @ Caliber were very courteous & made sure everything was to my satisfaction. The updated text messages on the progress of my car repair was appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The entire front office staff @ Caliber were outstanding
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excited at how well my car was fixed
Customer Service - 5.0/5.0 -
Perfection
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
GREAT customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Amazing customer service!!!