Caliber - Glenside - S Easton Rd
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The Jeep doesn’t look like it had ever been hit cause of the great job. Also, thank you for cleaning the inside of my vehicle.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Friendly staff who communicated regularly with me. Car looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
I have no complaints about the physical work done to my car. My complaint is with the customer service. From the start there were alot of miscommunications and when I expressed concern and confusion, the employee who was working on my vehicle was dismissive and rude to me, and did not offer me any solutions. I had told multiple employees that I wanted to get an estimate of the damages to my car done, and eventually work, but not right now, as the time I was calling was mid December, so the holidays were coming up and I was going to be busy. At first it seemed like they understood me, but after several days I called to ask when the estimate would be done and an employee told me that they had proceeded with taking my car apart and contacting my insurance agency. I expressed that I was confused and unsatisfied as this was not what i had talked about previously (with other employees). He did not offer any solutions to me when there factually were solutions. I was then without a car for 1 full month when I was not expecting to be, and employees were very unclear about what was happening with the vehicle and what issues were occurring, so any issue or delay felt like a huge punch to me emotionally, as I was waiting anxiously every day to hear if repairs would be done soon. Eventually I spoke to the manager and he was much nicer and patient, which I really appreciated. But after this initial debacle, my entire experience was soured and every day made me angrier. I would have accepted that the repairs might take a month if I had known and planned for that initially, but I was trying to avoid it during a stressful time. And the initial employee who was rude and dismissive to me has never apologized to me or acknowledged that there was any issue. Throughout the entire experience I really wished I had just demanded my car back as soon as I knew there was a miscommunication, but I felt that it would be counterproductive after they had already taken the car apart, as it wouldn’t be fixed or calibrated and I would need to take it somewhere else anyways. So I just waited it out, and I regret that. I have already explained this entire situation to multiple people at this point and I was just going to drop it since it’s over now, but I’ve gotten so many notifications asking me to share my experience so here it is, one last time. To be blunt, and slightly informal, y’all need better customer service and to not take advantage of female presenting customers. As soon as I expressed that something was wrong, somebody should have asked questions to try and figure out why we weren’t on the same page. Instead you took my silence and disbelief at being told I suddenly wouldn’t have my car for several weeks as approval and that’s weird. That’s indicative of a larger problem in my opinion. Everyone I’ve spoken to about the sequence of events finds it very suspicious, including other mechanics and body workers. I truly just felt taken advantage of the entire time y’all had my car and I have so much resentment for the company. Y’all kept acting like this was standard and normal but it’s not. I got so few phone calls about what was going on, I tried to call after hours (when I am not at work) and there wasn’t even an answering machine. I don’t like to be confrontational but my experience was terrible, and truly I think it could have been great if there was better communication. I hope someone reads this and cares but I doubt anything will come of it.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Staff was friendly and professional. The work was exceptional. Would definitely come back to caliber.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
caliber s easton road is not a direct repair facility with state farm but i was completely satisfied with quality and meticulous repair and frequent updates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My first time using Caliber Collision. It was very convenient for me. And everyone was so friendly. I made a new friend and her name is Donna.😊
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looked brand new.
Customer Service - 5.0/5.0 -
I did not have to wait long for my car to be repaired.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Donna was a pleasure to work with she really made me feel comfortable. She communicated with me every step of the way on where my car was in the process of completion.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Friendly peoples high quality and very communicative
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Do an amazing job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kept me informed the entire time . Did beautiful work on my car