Caliber - Granada Hills Ca

4.9 (2,295reviews)
98%
17554 Chatsworth St,  Granada Hills,  CA  91344
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,295)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as flawless, leaving vehicles looking brand new. The team is widely commended for professionalism, friendliness, and going above and beyond. Communication stands out as a major strength, with customers appreciating proactive text and phone updates throughout the repair process, keeping them informed every step of the way. Timeliness is another highlight, as repairs are frequently completed ahead of schedule, often surprising customers with early completions. A few customers noted areas for improvement, including occasional delays, color-match concerns, and isolated cleanliness issues upon vehicle return, as mentioned directly in their feedback. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... going on. When I picked up my car, it looked amazing—you couldnt even tell it had been damaged. They really paid attention to the details, and it shows. The whole process was ..." Read more
"... we bought it. I was beyond impressed with not only the quality of work but the professionalism of the staff and how kind they were in the whole process. I would ..." Read more
"... be detailed but when we came to pick it up, it was washed, polished and the inside cleaned. It was beautiful. The staff was so kind and even spoke about how they ..." Read more
"... diligent! My car was returned sparkling clean and the repair was exceptional, thank you!!" Read more
"Estimate was 2 weeks but finished in one week! Amazing work"
"My repairs were completed ahead of schedule. The Caliber Collision workmanship was outstanding. ..." Read more
"My car was done quickly and it looks like nothing ever happened. I am very happy with how I was treated."
"Was happy with how quickly the vehicle was repaired and appreciated the updates. It wouldve been good to know that our ..." Read more
"They send frequent text messages on the progress of the repair. There is no need to worry on how the repair is doing. ..." Read more
"They totally kept me in the loop the whole time"
"Excellent communication. I was never in the dark and informed of every step"
"... was pleasant, friendly, and very much professional. We really liked the daily text updates, letting us know how things were going and giving us a means of contacting you ..." Read more
"Text alerts are given step by step as they do their work. Very comforting because you never have to wonder ..." Read more

Likely to Recommend

Repair Quality

This is the third time I have brought a vehicle to this Caliber Collision shop. Jack and Garrett have been awesome! Everyone has a always been very helpful.

Customer Service

Awesome!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

They accepted my car the same day I brought it in, no delay or waiting list. They did a fantastic, clean job, and my car looks brand new now. Great job! 👏

My Experience

Absolutely fabulous people who work there, extremely happy, it's also so clean, and they even cleaned Jesus on my dash board, 😀

My Experience

Quick snd friendly service, car looks fabulous! I got it back when they said I would

My Experience

They repaired the car a lot quicker than expected and everyone was really kind and helpful.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

There was one minor problem (rear signal light didn't work after replacement), which was corrected within minutes after I brought the car back. Caliber was efficient and professional throughout the whole experience.

My Experience

I knew I was in the right hand. I received three recommendations from people close to me who trust you with their cars, not saying that I wanna come back anytime soon, but you would always be first for me to go to in time of need.. thank you so much

Likely to Recommend

Repair Quality

My auto repair was completed at the time it was expected. Staff provided me with overall updates during repair. Staff was available to answer all questions and concerns.

Customer Service

All staff were friendly and accommodating

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The entire process was seamless and stress free. The level of work performed along with the professionalism and attention to detail made my experience extremely special and noteworthy. Thank you

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job well done, small issue regarding right front 🪟 window that des not come down all the way, other than that all good 👍 fantastic job.

Likely to Recommend

Repair Quality

I’m so Satisfied, Exelent work thank you so much.

Customer Service

I’m so Satisfied Excellent work.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Great people to work with. Great job, looks like new. Done early.

Likely to Recommend

Repair Quality

Very welcoming, informative, thorough, an very fast and efficient!! Overall loved my experience, I couldn't be more happier...Thank you for turning a negative situation into a positive one for me!!!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Quick, communicative and even got a car wash. God forbid I get a crashed car again but if so, I’ll be coming back

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I am super happy with the work done here on my car. They were efficient, fast, and very helpful/kind. I would definitely recommend.

Customer Service

Customer Service was excellent!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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