Caliber - Hagerstown
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I appreciated being kept informed throughout the process. The repair looked great, and the clean interior was an especially nice surprise.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Needed a bump fixed and it’s still there. And my pumper isn’t even.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Except the vehicle was stolen the morning I was to pick it up and I still have not gotten it back because now all the locks need to be changed and we are waiting on them to come in.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Already spoke to several friends.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
No one showed me out. No one talk to me about my repairs. My hood was left half open. If I didn’t notice it he could’ve opened back on me while I was driving. I would never say I’m satisfied until several weeks after the repair to make sure it doesn’t bubble
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication from Curtis - let us know everyday what was going on with the repairs
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Brothers vehicle was taken there for repair only to be stolen from garage
Repair Quality - 4.5/5.0 -
So far so good
Customer Service - 5.0/5.0 -
Front desk person very nice Ryan I beleive her name was
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a wonderful job! Fast and efficient! I would highly recommend!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone there was so nice and helpful :) They were always asking if I had any questions and also went over everything in detail.
My Experience - 5.0/5.0 -
First and foremost I want to thank Mary for her AMAZING customer service and knowledge on this field. She went above and beyond on searching for the parts needed for my car (factory and aftermarket) and kept me up to date to every single thing going on with my car. Secondly the service and quality is impeccable! You guys did an awesome job on my car and bringing it back to the way it looked exactly before my accident!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kevin from travelers was amazing and super efficient! Also the service from travelers was lightning fast to get my car to and out of the shop with the best service too from caliber collision!
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The staff was very professional and welcoming. However, after the repair was not fixed the first time, the rental had to be extended which I had to pay for.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional and friendly staff. The Manager ensured that my complete satisfaction was guaranteed.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Above and beyond service.
Customer Service - 5.0/5.0 -
Above and beyond service.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
The work on my car is impressive. Caliber took time on my car to make sure every detail is as it's was before the collision. Also , good customer service. Curtis walked outside with me to assure of my satisfaction. Thanks caliber.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I really appreciate how the crew cleaned up the interior as well! It was really nice to pick-up a damage free, and clean car! Thanks Guys!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great !
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The best, kept me updated along the way, very professional, courteous, and polite. Very glad my insurance company recommended them and would recommend them highly