Caliber - Hagerstown
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
I text and called about 2 spots on the bummper no call back
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Completely satisfied.
Customer Service - 5.0/5.0 -
Great service overall.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
There are several things that you did not fix, we need to bring the car back in so that the issue's can be completed.
Customer Service - 4.5/5.0 -
They were professional
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The team that worked on the Triton f250 did a great job. WELL PLEASED. Thanks to all involved.
Likely to Recommend - 5.0/5.0 -
They seem to do good work. That is a "PLUS" in my book.
Repair Quality - 5.0/5.0 -
Repair looks great
Customer Service - 5.0/5.0 -
Customer service kept me well informed on how progress was advancing
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Regular communications on vehicle status helped keep me in the loop and anxiety down.
Customer Service - 5.0/5.0 -
Regular updates on vehicle status and cleaning the car before pick up were very welcome.
My Experience - 5.0/5.0 -
Curtis was great to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent work, friendly staff, willing to fix every last minute detail.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The service was prompt and Doug gave me updates regularly. They listened to my concerns and checked each one. I was pleased with the experience considering the situation.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Presently, damage repair appears of quality workmanship. Projected time of work completion impressive. Curtis demonstrated effective listening skills while John and Ryan revealed professional demeanor.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Prompt service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great to deal with, keep me informed of the progress of the repairs and were done as promised and on time
Customer Service - 5.0/5.0 -
They delt with the insurance company and helped with the rental car company as well
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff was really helpful, polite, and answered all my questions.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very friendly
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Excellent on the outside work meaning the bumper and the fender that was fixed, but when I was told about a part of the car that wasn't part of the accident that was fixed when I was told about the problem in front of the engine which it was a leak from what I was told I wondered why that wasn't fixed because that was part of the accident
Customer Service - 3.5/5.0 -
I wish I was told about the leak in front of the engine and it get fixed also because it was a part of the accident
My Experience - 5.0/5.0 -
I was helped by Ryan upon arriving. She explained everything about the process. I met Curtis and we out and surveyed the damage to my vehicle. He told me I was great hands and that he would keep me informed throughout the whole process. They had my car one whole day and I got a call as I left work that my vehicle was ready for pickup. They stayed late just so I could retrieve my vehicle and they returned the rental for me. They are awesome. Thanks, Curtis and Ryan!