Caliber - Hagerstown
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
John was great. Loved the daily text messages to keep me up to date on where everything was at.
Customer Service - 5.0/5.0 -
Best customer service for anything, in a very long time.
Returned Clean
My Experience - 5.0/5.0 -
Everyone nice & I was given details by those whom handled the repairs & the guy whom walked me to my car today!!! Great customer service!!!
Likely to Recommend - 5.0/5.0 -
All good! Great service!!
Repair Quality - 5.0/5.0 -
All good!
Customer Service - 5.0/5.0 -
I’ve already sent a survey! Everything good!
My Experience - 5.0/5.0 -
Everybody at the Hagerstown location was great, accommodating, and kept me up to date on the progress until completion. The Frederick location where I dropped it off at was totally not good. They stated I couldn't drop off the car the night before and then when I arrived immediately stated they couldn't do the work in a timely manner and had to send it off to Hagerstown. They caused a two day delay and an Uber expense on my part.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Had great service from start to finish!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Loved you guys from the very start , well done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Received text updates, which was very nice. However, the messages said my vehicle would be ready on the 16th. I called on the 15th to ask what time I could pick it ip the next day and was told it would not be ready due to a back ordered part. I was initially disappointed in that, but the person I spoke to called me back the next day and said it would be ready, which I appreciated.
Returned Clean
My Experience - 5.0/5.0 -
Thank You Caliber!! Let me just say I was so impressed by your communication and professionalism! Each day you sent me a text updating me about my car and I so appreciated that! Thank you again!
Likely to Recommend - 5.0/5.0 -
Caliber is the best!
Repair Quality - 5.0/5.0 -
As good as new!!!!
Customer Service - 5.0/5.0 -
Caliber Collision was absolutely fabulous!!! They updated me every day with a text message on my car and the Mazda looked as good as new when I picked it up!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
John and Curtis were very friendly thruout the whole procress. They kept me informed about what was going on with my vehicle. My car looks amazing and you cant even tell what happened.
Customer Service - 5.0/5.0 -
John and Curtis were very friendly thruout the whole procress. They kept me informed about what was going on with my vehicle. My car looks amazing and you cant even tell what happened.
Returned Clean
My Experience - 5.0/5.0 -
Customer service and communication was great! Job was performed in a timely manner and couldn’t be happier with the finish product
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Job was perfect in a timely manner
Customer Service - 5.0/5.0 -
Customer service was perfect! Was notified quickly of any changes
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
Screws were missing in the marker lights also dirty floormats returned to me and stuff in the cargo compartment out of place
Customer Service - 4.0/5.0 -
The service in the front desk was superb!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They're the real MVP's
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were fantastic
My Experience - 5.0/5.0 -
Excellent in everything they did
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Had to send vehicle back to have it buffed and detailed and wheel well shield replaced.
Customer Service - 1.5/5.0 -
Had to send vehicle back because it came to me with orange peel marks and was never detailed. Had a huge hand print from dust. Had dust all through my vehicle from the sanding. Couldn’t drive all weekend because granddaughter has asthma. Last Monday John sent one of his employees to drive it back and complete the job that was never finished. When I got my vehicle back it was washed and detailed on the inside. I do have burn marks on outside window seals from buffer but other than that I’m not all that impressed with their work.