Caliber - Hagerstown
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0 -
Always great to work with and usually great with communication and convenience (time avail, promptness, facilitating rental vehicles, etc)
Repair Quality - 4.0/5.0 -
Everything looks and works great, minus the previously mentioned missing part (no fault of Caliber).
Customer Service - 4.0/5.0 -
There was a communication breakdown a time or two and I'm still waiting on a part (delay in shipping).
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job! Thank you so much for all of your hard work.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were execllent! Ask for RYAN
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
They valued my time and I would highly recommend this shop too my family or friends.
Repair Quality - 5.0/5.0 -
From the minute, I stepped foot into caliber collision, Staff was extremely friendly. The mechanic who assessed my damage was very professional. He explained all the repairs that he would be taken care of. He mentioned that every vehicle he works on gets treatment as if it was his own vehicle. At the time of pick up, I was highly satisfied with the work done in my vehicle. I would highly recommend caliber collision to anyone.
Customer Service - 5.0/5.0 -
Dropping the car off, picking the car and dealing with the Mechanic was such a breeze.
Returned Clean
My Experience - 5.0/5.0 -
Everything was wonderful easy and easy out. Great customer service thank you Ryan.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service and the rental car was perfect thank you Ryan for your smile !
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I received outstanding service at Caliber Collision. The team was efficient and caring. Ryan, my Service Advisor, and Dave, the Manager kept me informed daily by text messages. Ashley at the front desk was efficient and kind. My car looked brand new after a major incident involving a deer. The team also worked diligently to get me back into my car as soon as humanly possible. Thank you team.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I received outstanding service at Caliber Collision. The team was efficient and caring. Ryan, my Service Advisor, and Dave, the Manager kept me informed daily by text messages. Ashley at the front desk was efficient and kind. My car looked brand new after a major incident involving a deer. The team also worked diligently to get me back into my car as soon as humanly possible. Thank you team.
Customer Service - 5.0/5.0 -
I received outstanding service at Caliber Collision. The team was efficient and caring. Ryan, my Service Advisor, and Dave, the Manager kept me informed daily by text messages. Ashley at the front desk was efficient and kind. My car looked brand new after a major incident involving a deer. The team also worked diligently to get me back into my car as soon as humanly possible. Thank you team.
My Experience - 5.0/5.0 -
Dave, Ashley, and Ryan went the extra mile!! I was super happy with the customer service i received!!! I would definitely recommend caliber to everyone i know
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Dave, Ashley and, Ryan really went above and beyond and i could not be happier with the service provided!! Would highly recommend!!
Customer Service - 5.0/5.0 -
Best ever! Will recommend caliber to everyone
Returned Clean
My Experience - 5.0/5.0 -
Timely updates on progress and assisted me to retrieve my license plates from the salvage yard. SUV seems to be driving good, so far. I picked it up today.
My Experience - 5.0/5.0 -
Next time, throw in some tints Haha. Seriously though, you guys did fantastic. Thanks a bunch!!!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Good job
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 4.5/5.0 -
you did are good job tank you keep it up
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Their system runs like a well-oiled machine
Likely to Recommend - 5.0/5.0 -
Definitely!
Repair Quality - 5.0/5.0 -
From first time I walked in to get an estimate to the finished job, I have no complaints. The people were respectful and professional. Ryan explained what needed to be replaced and how. We set a time frame for the work and how the color would match rest of car. The job was finished on time and I am very pleased with the results!!
Customer Service - 5.0/5.0 -
Professional, respectful, and prompt!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great and completed much sooner than scheduled!
Customer Service - 5.0/5.0 -
Loved the updates on progress
Returned Clean
My Experience - 5.0/5.0 -
The team did an amazing job on my vehicle. The debts are gone and paint is fresh. Looks brand new. I appreciate it so much. It was done way faster than I expected. Thank you!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They are freakin best
Customer Service - 5.0/5.0 -
Popcorn
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication, and superior customer service, from beginning to completion. My vehicle was returned to me looking better than it left me, inside and out. Thank you all so much!
Customer Service - 5.0/5.0 -
Top notch! I was very impressed by how thorough and personable everyone was. I cannot give enough praise for how great this whole experience was made thanks to the staff there at Caliber Collision.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It looks like it's brand new again. Very satisfied with the work done and will definitely choose them again if I need to get my car repaired. Which I hope never happens. But if it does I know who to go to.
Likely to Recommend - 5.0/5.0 -
Absolutely. After how well they did with my car I will recommend them to everyone I can. Friends, family and coworkers.
Repair Quality - 5.0/5.0 -
Repairs look great. I also appreciate the honesty in telling me what parts were used. A lot of places will say everything is brand new or day nothing at all. So the honesty was nice.
Customer Service - 5.0/5.0 -
Everything was made super simple and everyone was super friendly, helpful and nice. And after a traumatic event where you need up having to have half your car repaired it's really nice.