Caliber - Ham Lake

4.9 (3,563reviews)
98%
13819 Johnson St. NE,  Ham Lake,  MN  55304
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,563)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs receives high marks, with numerous customers noting their vehicles looked brand new upon return. Timeliness is a standout strength, as many repairs were completed ahead of schedule, often surprising customers pleasantly. The team is widely described as friendly, professional, and knowledgeable. Customers also frequently express delight at the unexpected bonus of having their vehicles detailed inside and out. A few customers noted isolated concerns around alignment, delays due to parts availability, and occasional communication gaps, reflecting direct feedback shared by those individuals.
AI-Generated from reviews written in the last 12 months
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"... along the way about the progress of the repairs. The car looks great! Its a pleasure to work with people who take their job seriously and who treat their ..." Read more
"... very frustrating situation feel nearly effortless. Staff were kind and knowledgeable and kept me updated through every step. Fantastic shop!" Read more
"Car was returned in excellent condition, repairs look great. The attention to detail was fantastic, what really blew us away was the interior, you detailed ..." Read more
"Excellent service and communication through the process. Definitely would work with this company again."
"... Kept me updated during the entire process and was done earlier than expected." Read more
"Repair looks great and was completed faster than expected."
"Although took longer than expected, and price went up $1k. They did their best to keep price down and fully ..." Read more
"Promised Wed... pi ked.ip Thursday. Over 3 weeks NO car!"
"... Notified me every step in the process of repairs. Vehicle was completed ahead of schedule." Read more
"Best communication I have ever seen"
"Caliber collision did an exceptional job of keeping me informed daily on the progress of my car repair. It made me feel at ease that I would have my car ..." Read more
"Received texts messages throughout the process that kept me updated."
"Great communication, warm welcome, great updates, accommodated my schedule, detailed my messy car!! ..." Read more
"... It was a disruptive way to handle the situation. Communication should have indicated that our 3 week delay to retrieve the car would be a problem. We were disappointed ..." Read more

My Experience

Was somewhat disappointed with the time frame being without work , but was significantly made up for with your frontline staff. Kept me informed almost on a daily basis and were a delight to be around...

My Experience

I really appreciated the periodic updates and that you met the promised completion date.

My Experience

The repairs were done very well. I was also surprised to see the entire truck detailed! It thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The call center people were not the best. The local shop was fantastic

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Youpheng was excellent. He kept me well informed throughout the process and was up front and knowledgeable about everything.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Very good communication throughout the process

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team was very thorough to make sure all damage was identified and fixed. The repairs were fixed ahead of schedule. They cleaned the inside of my car. That was a bonus I didn't expect, but appreciated.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I appreciate Max and team. Communication was stellar through this whole process and as well as attention to detail. Thank you for bringing this vehicle back to looking like new again

My Experience

Thatnk you for bringing my brand new mazda back to new.

My Experience

Everyone from the beginning of the process to the end were polite, professional, and very helpful. A shoutout to Carlos for his great communication keeping me up to date on the repairs.

Likely to Recommend

Repair Quality

Great customer service!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very friendly team, treat you well and doing excellent work. Very happy how my vehicle looks now!

Likely to Recommend

Repair Quality

Guys did very good job and was able to do it in short time.

Customer Service

Very friendly and keeps you updated all the time.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Excellent work

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job, excellent at communicating timeframe of repairs

Likely to Recommend

Repair Quality

Looks brand new!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was a great experience from working with the woman at the front desk to regular communication with Carlos. Their communication with my insurance company and rental car agency made it a seemless event all around

Likely to Recommend

Repair Quality

Everything was great from beginning to end

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Carlos and team were amazing. Fast and superb work done, great communication, very pleased.

Likely to Recommend

Can't imagine anyone doing it better

Repair Quality

I have never "enjoyed" repairing a vehicle until I worked with the team at Caliber Collision

Customer Service

Wonderful human being, kept me informed, great attitude, great experience

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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