Caliber - Ham Lake
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The communication was stellar. Every day I reviewed a text with updates and the process. Plus their connection with Enterprise Rent A Car was so easy. I as so happy with how I was treated and how much communication there was. This was a seamless and easy process. I felt like my life was normal in this time of change.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome Communication. Daily texts with updates. And very friendly.
Customer Service - 5.0/5.0 -
Top notch
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Pleasant staff, able to make appointments and easy location.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
I would tell them about my experience in full disclosure and let them decide.
Repair Quality - 3.0/5.0 -
This is a 2008 4Runner so I was not that concerned about how it turned out. I can be fairly critical. Overall the paint looks decent, there is some bleed through onto the black plastic on the top of the bumper. It was missing a body clip upon pickup (fixed before I left). My cable for my OBD II that goes to my head unit was not plugged back in. A plastic piece from the back seat was not put back on (assume it got knocked loose when detailing). I also think I’m missing one of the plastic pieces now too, but can’t confirm it was there before. After having the vehicle back for a week, it appears the panel gap on the passenger side (impact side) is larger than the driver side. The passenger side also does not seem to be secured as well as the driver side. The vehicle was clean inside and out which I do appreciate. Appointment and pickup coordination and payment were easy. If this were one of my nicer vehicles, I would be very dissatisfied. Unfortunately, I likely will not be a returning customer.
Customer Service - 4.0/5.0 -
I was not told prior to drop off that a 1/2 tank of gas is required. I had 1/4 tank, but still had to go fill it up. Had I been told prior to drop off, I would have been less annoyed. Otherwise, great customer service.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I would very much recommend Caliber Collision Ham Lake hands down , Very Professional, informative, and Kind Great customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was awesome, thank you!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Curtious and informative from start to finish
Repair Quality - 4.5/5.0 -
Need strighten out the front chrome grill on the passenger side. It doesnt line up with hood. Overall good turnaround
Customer Service - 5.0/5.0 -
They kept me updated throughout process
Returned Clean
My Experience - 5.0/5.0 -
The Ham Lake Team is amazing. They were easy to work with and kept us informed all along the repair journey.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
All the workers that we had contact with, in person or other forms of communication, were always pleasant and listened to any questions that we had.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very nice
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication and made the whole process painless. Love the texting option for keeping me updated.