Caliber - Hampton
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My repair was finished in a timely fashion. I was updated consistently throughout the process. Great service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Good work. Just difficult for vehicle pickup.
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Hours not conducive to working customers and they aren't very flexible. Being open for vehicle pick up on weekends would help.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Nicole and your team were great to work with. A nail was found in one of my tires and Caliber went out of their way to ensure it was replaced prior to pick up. Keep up the fantastic job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Procedure was done in a courteous professional manner. Repair was great Iâm very satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am pleased with the work that was done on my vehicle.
Likely to Recommend - 0.5/5.0 -
My wife is traumatized. I wouldn?t be back unless USAA had mandated it. It was a time that we really needed that car (my wife was coming to see me before I left on deployment) and I feel greatly let down. It was too late at night to get a rental and my wife had to uber for over two hours to see me at significant expense. The abruptness of the mechanical failure and the remoteness of the location had my wife terrified and me powerless to do anything about it. I couldn?t recommend your service to anybody given this experience.
Repair Quality - 0.5/5.0 -
My car broke down in the middle of nowhere less than 24 hours after the repair was completed and my wife was stuck out in the middle of a swamp for 3 hours (late at night) before a tow truck could come.
Customer Service - 0.5/5.0 -
Customer service was responsive initially but couldn?t account for why the repairs took almost a month, and after assuring me that the rental car costs would be covered during the delay I endef up being charged almost $100 by the rental car company.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding job quick repairs and great repairs thanks again Douglas Walker
Customer Service - 5.0/5.0 -
Great fantastic job on the Bodywork quick very satisfied thanks again Douglas Walker
Returned Clean
My Experience - 5.0/5.0 -
One young lady went the extra mile to see if she could help with an issue where my driver's license was lost in the console.
Likely to Recommend - 3.0/5.0 -
Not for an insurance claim with USAA. My car was not washed as indicated. The wheel well cover and bumper do not line up. I don't understand why you would only do what was noted on the insurance claim and not check the remainder of the car that was in a ear end collision. I am not a mechanic and neither is the insurance company. They only wrote that my bumper was hit. I just had $1500 of suspension work and my car sounds like it did before I had it done. I had just picked up my car that morning when I got hit.
Repair Quality - 3.0/5.0 -
Didn't pay attention to the fact that the wheel well cover should line up with the bumper.
Customer Service - 4.0/5.0 -
Young lady with brown hair that came out of the office was very helpful.